Carrier Account Manager

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Carrier Account Manager

Swan Transportation Services • Operations • Full-Time • Atlanta, GA

POSITION SUMMARY

We are looking for a fast-paced, solution-oriented Carrier Account Manager (CAM) to join our Operations team. This role is responsible for securing carrier capacity, negotiating rates, managing shipment execution, and ensuring high-level service performance from pickup through delivery.

The ideal candidate thrives in a high-pressure environment, communicates with urgency, and can balance operational execution with margin protection. This position plays a critical role in maintaining strong carrier relationships, protecting service reliability, and driving operational efficiency across customer freight.

• Build and maintain strong relationships with carriers, dispatchers, and drivers to ensure dependable service and long-term partnership growth
• Proactively secure freight coverage 2–5 days in advance while aligning with margin and service expectations
• Source carriers, negotiate rates, and secure competitive pricing while balancing profitability and customer needs
• Manage shipments from tender through proof of delivery (POD), including:

• Booking execution
• Check calls and tracking
• Appointment management
• Exception resolution
• Post-delivery follow-up

• Monitor shipment progress using tracking tools, alarms, and internal SOPs to proactively identify and resolve service risks
• Communicate clearly and consistently with internal teams and carriers regarding shipment status, delays, and service concerns
• Vet and approve carriers using Highway, FMCSA guidelines, and internal compliance standards
• Evaluate carrier performance based on service, communication, reliability, and tracking compliance
• Prioritize and grow relationships with preferred carriers across strategic lanes
• Collaborate with Account Managers, Customer Account Specialists, and Sales teams to support customer strategy and operational execution
• Protect company margin through disciplined execution, proactive planning, and early escalation of service or pricing risks
• Make quick, informed decisions based on market conditions, customer urgency, and operational impact
• Support after-hours or weekend coverage on a rotating basis as needed

• Strong negotiation and relationship-building skills
• Ability to multitask and make decisions quickly in a fast-moving environment
• Strong communication skills with both internal teams and external partners
• High sense of urgency and accountability
• Ability to stay organized while managing a high shipment volume
• Comfortable handling conflict resolution and service recovery conversations
• Strong understanding of truckload operations, carrier management, and transportation market dynamics
• Experience working within a TMS and transportation technology platforms preferred

• Experience in freight brokerage, logistics, transportation, or supply chain operations
• Experience managing truckload freight and carrier relationships
• Familiarity with load tracking platforms, carrier vetting tools, and freight market pricing
• Experience negotiating rates and managing margin performance

• Carrier sourcing and vetting
• Negotiation and market strategy
• Real-time problem solving
• Shipment tracking and operational execution
• Margin management
• Time management and prioritization
• Cross-functional collaboration
• System discipline and documentation accuracy

Performance in this role is measured by:

• Margin per load
• Gross margin percentage
• Carrier reuse rate
• On-time pickup and delivery performance
• Tracking and SOP compliance
• Outbound call activity
• Internal collaboration and communication

Quarterly bonus opportunities are tied to team and individual performance metrics, including:

• Team Gross Margin %
• Team Carrier Reuse Rate
• Average Margin per Load
• Individual Gross Margin %

At Swan Transportation Services, we move fast, solve problems collaboratively, and pride ourselves on operational excellence. This role is ideal for someone who enjoys relationship-building, thrives under pressure, and wants to make a direct impact on both customer success and company growth.

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