COHE Director and Clinic Manager

Job Overview

We are seeking a dynamic and experienced individual to take on the position of COHE (Center of Occupational Health and Education) Director & Clinic Manager. This is a dual leadership role responsible for oversight of the COHE program and contractual deliverables, as well as the day-to-day operational management of the clinic.

The COHE Program Director/Health Service Coordinator and Clinic Manager will oversee day-to-day operations, manage contract deliverables, supervise and train Health Services Coordinators and assistants, coordinate provider recruitment and training, maintain communication with key stakeholders, and ensure required reports, meetings, budgets, and quality improvement activities are completed on schedule.

The position also provides broad oversight of clinic operations, including hiring and managing staff, developing onboarding and training protocols, improving workflows, addressing patient care and safety gaps, supporting billing and payment follow-up, and building relationships across clinics and health systems in the Puget Sound region. Prior experience working in a COHE is required. The ideal candidate is an organized, collaborative leader with strong operational, communication, and problem-solving skills who can support both program growth and high-quality clinic performance.

Duties:

COHE Program Director

Recruit, supervise, train and support Health Services Coordinators (HSCs) and/or Health Service Coordinator Assistants.

Monitor COHE contractual performance measures and program outcomes; review program and provider performance data; identify performance gaps and opportunities for improvement; and develop and implement strategies to support achievement of contractual requirements and quality goals.

Serve as a key operational point of contact with Labor & Industries regarding COHE contract requirements, deliverables, reporting, performance measures and ongoing program initiatives

Operate the COHE program and meet the deliverables outlined by Labor and Industries. These deliverables include:

• Putting together the COHE Implementation and Work Plan by due dates set by Labor and Industries (L&I).
• Lead and coordinate provider recruitment, enrollment, engagement and annual COHE education in collaboration with Medical Directors and clinical leadership; maintain accurate provider records and ensure required reporting to L&I.
• Maintain list of COHE Advisors and coordinate meetings and communication as instructed.
• Maintain communication with multiple stakeholders including L&I COHE Managers, Valley Medical Center Leadership contact, employer and worker representatives.
• Prepare reports as required by L&I. This would include quarterly status reports, annual provider enrolment and training report
• Attend and participate in meetings as required by L&I and the COHE subcontract. This would include quarterly meetings with the L&I Contract Manager, Valley Medical Center leadership contact, annual review of the COHE program by L&I.
• Present and complete an annual quality improvement project. This is waived for fiscal year July 2026 – June 2027.

Manage the budget for the operation of the entire COHE program and track payments made by L&I through Valley Medical Center.

Maintain working knowledge of Health Service Coordinator functions. Provide HSC operational support/coverage as program needs require particularly in the first year of operation.

Clinic Manager

Provide strategic leadership to ensure the clinic operates efficiently, effectively, and in compliance with all healthcare regulations including HIPAA.

Oversee daily clinic operations, including patient management, medical records, billing, and administrative support using EMR/EHR - Athenahealth.

Develop and implement a marketing strategy to expand awareness of the clinic to health systems and clinics in the Puget Sound region.

Work closely with all clinician partners and clinicians and clinic staff to promote a positive and nurturing work environment with a focus on excellence in patient care and clinic efficiency.

Manage fiscal responsibilities such as budgeting, financial management, billing processes, and resource allocation to optimize practice profitability.

Ensure adherence to health regulation policies and compliance standards across all operational areas.

Lead human resources functions including hiring, training, performance evaluations, staff development, and managing team communication.

Implement quality improvement initiatives focused on patient safety, customer service excellence, and clinical outcomes.

Required Qualifications and/or Experience:

1. Bachelor’s or equivalent degree, and
2. Five years of experience in health care delivery systems, including three years of experience in:

• 1. Project management.
  2. Supervisory role including personnel management and professional staff development.

OR

If no Bachelor’s or equivalent degree, ten years of experience as described above.

1. Demonstrated experience working in a Center of Occupational Health and Education setting, either in a supervisory role or as a Health Service Coordinator.
2. Proven experience in medical office management or healthcare practice management within a clinical setting.
3. Quality improvement, performance measurement, and process improvement.
4. Excellent managerial communication skills coupled with a customer service-oriented approach are vital for success in this role.

Preferred Qualifications and/or Experience

1. Knowledge of medical billing, coding procedures and managing the denials appeals process would be highly desirable.
2. Strong background in fiscal management including budgeting, financial analysis, and resource planning.
3. Familiarity with healthcare regulations such as HIPAA compliance policies.
4. Prior experience managing clinics that provide work injury care(workers' compensation or L&I) is highly desirable.
5. Community outreach and communication/consensus building among diverse stakeholders.
6. Proficiency in Microsoft Office Suite for reporting and administrative tasks is essential.
7. Experience with EMR systems like Athenahealth and Epic is highly desirable. Should also have experience utilizing the Occupational Health Management System (OHMS) which is operated by L&I.

Join us in leading the continued growth and development of the Valley Medical Center COHE to meet the needs of injured workers, providers and health systems in our community and build an occupational medicine clinical program recognized for excellence in work injury care.

Advanced Occupational Health Services is dedicated to helping workers recover from job-related injuries. Even though we’re relatively new, our care teamMidhat Aljic, PA-C, Scott Morris, MD, and Louis Lim, MDbrings over 50 years of combined experience.