Porter

Guest Service Porter

The Whit | New Orleans, LA

The Whit is an intimate luxury boutique hotel where gracious hospitality feels personal, effortless, and unforgettable. We are seeking aGuest Service Porterto join our opening team and become an essential part of the guest experience and daily operation of the hotel.

This isnota traditional bellman or back-of-house porter position.

Our Porters are an important part of the connective thread between our guests, hotel operations, and The Salon.You’llbe one of the first team members guestsencounter, welcoming them upon arrival, handling luggage,assistingwith guest requests, and ensuring the property is always clean, organized, and beautifully presented.

At the same time,you’llwork behind the scenes supporting Housekeeping, Food & Beverage, Events, and Facilities. The ideal candidate is someone who enjoys staying active, takes pride in their surroundings, and understands that luxury service is just as much about what happens behind the scenes as what the guest sees.

Ifyou’renaturally helpful, hands-on, and enjoy being part of a team where no two days are exactly alike,we’dlove to meet you.

WhatYou’llDo

Guest Arrival & Departure

• Welcome guests warmly at the curb or property entrance

• Assistwith vehicle unloading and luggage collection

• Tag, organize, and safely transport guest luggage

• Coordinate with theHostsor Hotel Manager during arrival

• Transport luggage to guest rooms following check-in

• Assistwith guest departures and luggage retrieval

• Provide directions and answer basic questions about the hotel and surrounding area

Guest Services

• Retrieve and store guest luggage

• Deliver packages, parcels, amenities, ice, pillows, towels, and other guest requests

• Assistguests with transportation arrangements

• Provide umbrellas and otherassistanceduring inclement weather

• Communicate guest needs to theappropriate departmentand follow through to completion

• Maintain a warm, visible, and helpful presence throughout the property

Hotel & Housekeeping Support

• Transport and distribute linens and supplies throughout the property

• Collect and transport dirty linen

• Assist Housekeeping with amenity and supply restocking

• Deliver supplies to guestroom floors

• Assistwith rollaway beds, Murphy beds, and Pack ’n Plays

• Perform luggage and storage room organization

• Support general guestroom and operational needs

Restaurant & F&B Support

• Welcome restaurant guests and coordinate with theHost, Hotel Manager, or F&B Manager

• Deliver room service, amenities, and guest orders

• Assistwith bussing and resetting tables

• Maintain water and ice stations

• Complete glassware and supply runs

• Assistwith daily restaurant side work

• Support event setup and breakdown

Property & Facilities

• Maintain a polished and welcoming arrival experience

• Refresh and straighten the porch, entryway, and public areas

• Conduct daily property walks andidentifycleanliness or maintenance concerns

• Remove trash and recycling from the bar, Salon, and property

• Break down cardboard andassistwith deliveries and receiving

• Organize and restock storage areas

• Assistwith event furniture movement and setup

• Maintain pool towels andassistwith pool deck cleanliness

• Provide basic maintenanceassistance, including light bulb replacement

• Assist Engineering with general tasks as needed

Teamwork & Cross-Training

Our Porters are cross-trained across both guest-facing and operational responsibilities. You may spend part of your shift welcoming a guest and handling luggage, and another part supporting Housekeeping, F&B, Events, or Facilities.

• Respond to simple guest requests with confidence and professionalism

• Support private events and special functions

• Maintain luxury-level cleanliness throughout guest and public areas

• Communicate guest needs clearly with Housekeeping, Front Office, F&B, and Leadership

• Assistwith emergency procedures and guest evacuations when needed

• Work as part of a flexible team where priorities shift throughout the day

WhatWe’reLooking For

• Previousexperience in a luxury hotel, boutique hotel, upscale restaurant, or hospitality environment preferred

• A genuine passion for hospitality and helping others

• Warm, friendly, and professional presence

• Strong communicationand teamwork skills

• Ability toanticipateneeds and take initiative without always being asked

• Comfortable working independently and as part of a team

• Strong attention to detail and pride inmaintaininga beautiful environment

• Ability to move between guest-facing and behind-the-scenes responsibilities with ease

• Comfortable working on your feet and staying active throughout an entire shift

• Ability to lift, carry, push, and move luggage, supplies, linens, furniture, and other items as needed

• Ability to lift and carry up to 50 pounds

• Availability to work mornings, evenings, weekends, holidays, andspecial events

WhyYou’llLove This Role

As a Guest Service Porter at The Whit,you’llplay a role innearly everypart of the guest experience.You’llwelcome guests at the door, deliver their luggage, respond to requests, support our restaurant and events, and help keep the entire property running beautifully behind the scenes.

This is a hands-on position for someone who takes pride in beinghelpful, dependable, observant, and genuinely hospitable.

If you believe luxury hospitality is aboutanticipatingneeds, taking care of the details, and making things easier for both guests and your teammates, we invite you to join The Whit’s opening team.