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IT Help Desk Technician

Future Form Manufacturing

Sparks, NV 89431 • $58,000 to $68,000 / yr • 9/18/2026

Customer Service , Information Technology

Job Description

Job Description
JOB TITLE:IT Help Desk Technician

PRIMARY RESPONSIBILITY: The IT Help Desk Technician will serve as the first point of contact for employee IT support, handling the day-to-day workload of troubleshooting, resolving, and escalating basic hardware, software, and access issues to keep team members productive.

CORE VALUES:The following list of Core Values and Behaviors are necessary to meet the minimum requirements:

TEAMWORK

  • Help each other succeed
  • Communicate clearly and directly, listen well
  • Encourage teammates
  • Blameless problem solving

HONESTY AND INTEGRITY

  • Honor your commitments
  • Do the right thing
  • Consistent in your attitudes and actions

LEAN

  • Improve processes
  • Open to new ideas
  • Share information, and teach
  • Expose issues

NUMBERS FOCUSED

  • Deliver results
  • Analyze data for improvement
  • Take ownership and accountability
  • Work smarter, not harder