At Terrasat Communications, Inc., we design and manufacture next-generation satellite communications ground segment technologies. From high-power Block Upconverters (BUCs) to intelligent Redundant Control Systems (1:1 and 1:2), our hardware powers mission-critical uplink networks worldwide across C-band, X-band, Ku-band, and Ka-band frequencies.
We are seeking a specialized Technical Writer to own the creation, restructuring, and maintenance of our comprehensive Product Operations Manuals. If you know how to build a user guide that field technicians can rely on in critical moments, we want you on our team.
What You’ll Do
Your primary mission is to deliver flawless, field-ready Operations Manuals that guide end-users through deployment, active configuration, and emergency troubleshooting:
- Author Operations Manuals: Write end-to-end user manuals for our multi-band BUC lines and redundant systems, ensuring clear step-by-step instructions for installation, initial calibration, and daily operation.
- Document Redundancy & Failover: Clearly map out complex operational procedures for 1:1 and 1:2 redundant switch configurations, defining exactly how field operators monitor, configure, and override automated failovers.
- Write Command & Control Guides: Document the software/firmware interaction side of operations, including step-by-step GUI navigation, CLI commands, and SNMP/Modbus remote monitoring setups.
- Translate Engineering Schematics: Convert complex wiring diagrams, RF signal paths, and mechanical blueprints into user-friendly block diagrams embedded directly within the manual.
What We Are Looking For
- SatCom/RF Domain Expertise: 2-4+ years of experience writing system-level Operations Manuals for hardware in telecommunications, satcom, aerospace, or defense electronics.
- Expert FrameMaker Skills: Deep proficiency in Adobe FrameMaker is a strict requirement. You must have proven experience managing large, multi-chapter books, condition tags, custom variables, and structured/unstructured cross-references.
- Safety Documentation Standards: Demonstrated experience integrating high-power electrical, thermal, and RF radiation safety hazards/warnings (ANSI/IEEE compliant) into user literature.
- Portfolio Requirement: Writing samples consisting specifically of published Operations Manuals, User Guides, or Field Maintenance Manuals for complex electronic hardware.
What We Offer
- Competitive Compensation: Base salary + discretionary performance bonuses.
- Health & Wellness: Comprehensive medical, dental, and vision insurance.
- Retirement Security: 401(k) program including Safe Harbor and profit Sharing.
- Tools & Gear: A dedicated technical writing workstation with full Adobe Technical Communication Suite licensing.
How to Apply
Ready to author the manuals that keep global networks online? Submit your resume and your Operations Manual writing portfolio
