The Customer Service Representative will provide exceptional customer service to ZO Skin Health customers, both internal and external.
Essential Duties and Responsibilities
- Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat or in person to respond to questions related to product orders, and support the Customer Service email account.
- Ensure customer account setup and order deadlines are met timely and accurately.
- Field customer questions and complaints, escalating issues as appropriate.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints or comments.
- Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
- Maintain confidentiality of customer information.
Job Qualifications
- Minimum of 2 years’ experience in customer service.
- Excellent verbal and written communication skills, including active listening.
- Strong computer skills, utilizing the Microsoft suite and multiple applications simultaneously.
- Demonstrated service focus, problem solving, decision making and time management.
- Strong willingness to learn and follow detailed instructions.
- Must demonstrate proficiency with company systems within 90 days of hire.
Preferred Qualifications
- Enterprise resources planning (ERP) and warehouse management systems (WMS) experience.
- Skincare, cosmeceutical or pharmaceutical industry experience.
