Center Administrator

About FCHC:

Since 1976, Florida Community Health Centers, Inc. (FCHC) has been a health care leader in Florida. We provide comprehensive primary and specialty health care and patient support services through a network of Centers surrounding Lake Okeechobee and across Florida’s Treasure Coast. Our mission is to ensure that everyone in our communities has access to culturally competent, high-quality health care that they can afford. FCHC has locations in Clewiston, Moore Haven, Okeechobee, Fort Pierce, Port St. Lucie, Stuart, Indiantown, Pahokee and West Palm Beach. FCHC’s Corporate Office is centrally located in West Palm Beach, Florida. FCHC has multiple staff members who speak Spanish and Creole, and translation is available for other languages as needed. FCHC has created a “one-stop shop” for patients–providing Pediatric and Adult Primary Care, Dental, OB/GYN and Women’s Health, Infectious Disease, Behavioral Health, Pharmacy, chronic disease education and care management, referral assistance, benefit enrollment assistance and coordination, and telehealth services. Our patients benefit from a “medical home” model, where they may access our extensive array of health care clinicians and services in an atmosphere where they are treated with respect, care, and concern.

Mission

The Mission of Florida Community Health Centers, Inc. (FCHC) is to provide accessible, cost-effective, high-quality, comprehensive health care to all persons in our communities.

Vision

Florida Community Health Centers, Inc. (FCHC) will maintain strong leadership in, and advocate for, the provision of health care services.

FCHC will foster and promote collaborative relationships and will develop partnerships with local, state, and federal public health service agencies and the community in general, to enhance the quality of delivery systems for comprehensive health care. FCHC will be an employer of choice and will demonstrate excellence with a highly trained staff and governing board.

Values

FCHC values Integrity, Compassion, Commitment to serving others (external and internal to the organization), Innovation, Effectiveness (cost and outcome), Efficiency, being Mission-driven, Commitment to serving others internal to organization and Commitment to Excellence.

Position Summary: The Center Administrator is an essential role within Florida Community Health Centers, Inc. Center Administrator is responsible for administrative operations at the centers to include the direct supervision of the Patient Services Supervisors and Patient Service Representatives department. Duties also include responsibility for payroll processing, Center patient accounting functions (DCRJ’s and data entry), coordinate with Finance department on budget development and monitoring, and responsible for monitoring the EOC.

The Center Administrator and the Clinical Administrator are responsible for all aspects of the centers operations, patient/staff engagement, and patient/staff satisfaction. This role reports to the Director of Operations.

Roles and Responsibilities:

• Review and authorize Leave Requests. Maintain Center leave calendar. Calculate balance and approve employee time cards and time sheets.
• The Center Administrator is responsible for the financial performance of the center.
• Modeling and advancement of Florida Community Health Centers’ mission, vision, and values.
• The Center Administrator is responsible for the direct administrative supervision of all Center employees. Consult with the Nurse Supervisor, Patient Services Supervisor, and Clinical Administrator for the recruiting, orienting, and evaluation of personnel. Provide input for hiring, termination, and promotion recommendations to the Chief Executive Officer.
• In conjunction with the appropriate supervisors, responsible for addressing personnel issues. Ensure employees abide by FCHC policies and procedures, review and approve counseling forms, consulting Human Resources as needed. Monitor staff performance with appropriate supervisors.
• Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
• Coordination of the day to day operations of the center.
• Promoting excellent customer service and patient engagement by all levels of the staff.
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
• Implements and trains staff on FCHC policies and procedures. Monitors for compliance of policies and procedures.
• Is responsible to ensure evaluations are performed and submitted by the appropriate supervisor timely. The Center Administrator will review all evaluations for accuracy and compliance with any noted deficiencies, prior to submission.
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
• Coordinates center and department staff meetings. Responsible for timely submission of minutes for the center staff meetings.
• Coordinates with appropriate supervisors to ensure adequate staffing for day to day operations.
• Coordination with Finance Department on the development of annual encounter and expense budgets. Monitor monthly productivity and financial statements. Review productivity and financial performance compared to budget reporting variances to Senior Leadership.
• Participation in development of annual corporate and department goals. Reporting on variances to goal and developing action plans to reach goals.

Minimum Qualifications:

• Associates Degree or Higher.
• Be professionally trained in any field of Business and/or Health Care Management.
• Recommend a minimum of five (5) years experience in the health field and/or in management.
• Computer literacy to include Microsoft products such as excel, word, PowerPoint
• Helath Information Systems experience preferred

Skills and Abilities

• Strong Leadership Skills and ability to manage staff
• Strong Interpersonal and Communication Skills with leadership, staff, and stakeholders
• Excellent Time Management and Problem Solving Abilities\
• Must exemplify a professional demeanor
• Possess empathy and must be culturally sensitive to all racial/ethnic groups\
• Ability to establish and maintain effective working relationships with others
• Must be able to prioritize work, and be flexible to changes at any moment

Additional Notes

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by supervisor.

* This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment*.

Our mission here at Florida Community Health Centers, Inc. is to provide accessible, cost-effective, high-quality, comprehensive health care to ALL persons in our communities. We serve 14 locations surrounding Lake Okeechobee & the Treasure Coast. Should you be interested please submit your resume to us for review. Thank you!