Responsibilities:
- Conduct outbound calls to businesses to complete questionnaires and accompanying scorecards.
- Establish rapport and provide a professional, courteous, and engaging experience.
- Explain the purpose of the questionnaire and guide respondents through required questions.
- Accurately document responses and complete scorecards per guidelines.
- Provide personalized, attentive service during each interaction.
- Use strong communication and active listening to understand and clarify information.
- Follow established call procedures, scripts, workflows, and quality standards.
- Review completed questionnaires and scorecards for accuracy, completeness, and consistency.
- Identify and resolve missing, inconsistent, or unclear information.
- Maintain accurate records of outreach efforts and completed questionnaires.
- Meet productivity, quality, and customer service performance expectations.
- Protect confidential and sensitive business information.
- Collaborate with team members and supervisors to resolve issues and improve processes.
- Adapt to changing priorities while maintaining professionalism.
Required Skills & Qualifications:
- High school diploma or equivalent.
- 1–2 years of customer service experience preferred, such as call center, healthcare, hospitality, or other customer-facing roles.
- Strong verbal communication, active listening, and interpersonal skills.
- Comfortable conducting outbound calls and engaging professionally with businesses.
- Attention to detail with accurate documentation skills.
- Ability to follow instructions, scripts, and defined processes.
- Basic computer proficiency and ability to navigate multiple systems during calls.
- Organizational and time-management skills.
- Professional, dependable, and service-oriented approach.
- Ability to work onsite in San Antonio, Texas.
- Please note this is a 7-day operating schedule. You must be able to work 5 days out of the 7-operating days (7:00 AM–4:00 PM or 4:00 PM–1:00 AM), including weekends as needed.
