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American Family Insurance is seeking a dedicated Office Assistant/Customer Service Representative to join our team in Vancouver, Washington. At American Family Insurance, we pride ourselves on providing top-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face-to-face and build lasting relationships within the community.
As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence.
If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally. Come join our team today!
Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.
Administrative Support: Assist with office tasks such as filing, data entry, and maintaining records.
Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.
Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.
Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.
Customer Focus: Strong commitment to delivering exceptional customer service and building positive client relationships. Must have at least 2 years of experience in a customer service environment.
Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment. Must have at least 1 year of experience in an office environment.
Communication Proficiency: Excellent verbal and written communication skills with a professional and friendly demeanor.
Adaptability: Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.
Team Player: Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.
Tech Proficiency: Basic computer skills and familiarity with office software applications.
**PLEASE NOTE** If you apply for this position, you will be emailed a link to complete an assessment. If you do not complete the assessment, you will not be considered for this position.