Mission
To support business growth through execution of daytime dispatching and office administration.
Objectives
Answer 100% of inbound calls
- Capture all relevant information for dispatching resources for tow calls
- Provide information for insurance companies as needed
- Provide customer service and guidance for all callers
Successfully dispatch tow and recovery resources
- Capture 100% of relevant information for each call
- Deliver accurate quotes on 100% of calls
- Dispatch tow and recovery resources within 5 minutes for 95% of calls
Ensure 100% of invoices are billed within 48 hours
- Review previous day’s calls
- Send or submit invoices for relevant calls
Complete impound management tasks 100% on-time
- Keeps impounded vehicles moving through the statute stages
- Assists in releasing property and vehicles
Ensure the Director of Operations
can use 50% or more of their time on
the Team, strategy, execution, and sales
- Take the lead on paperwork flow, invoicing, accounts receivable activities, and other administrative processes
- Assist with Director’s schedule, Team schedule,
onboarding new Team Members,
and communicating with the Tea
Competencies
- Adapt and overcome
– Hardworking, adaptable, innovative, and flexible. Can-do mindset focused on overcoming challenges. - Attention to detail – Does not let important details slip through the cracks or derail a project.
- Be real, be brave – Has the courage to say the hard things and remain true, honest, and loyal to one another.
- Calm under pressure – Maintains stable performance when under heavy pressure or stress.
- Coachable – Often solicits feedback and reacts calmly to criticism or negative feedback.
- Efficiency – Able to produce significant output with minimal wasted effort.
- Excellence or nothing – Committed to quality. Does the job right without cutting corners.
- Follow-through on commitments – Lives up to verbal and written agreements, regardless of personal cost.
- Heart in everything – Cares deeply for customers, teammates, and community. Puts people first in every decision. Reduces stress for customers.
- Hungry and humble – Expects excellence. Stays tenacious like a dog with a bone. Always looking for ways to improve and innovate.
- Listening skills – Lets others speak and seeks to understand their viewpoints.
- Sense of urgency – Respond quickly to customer and business needs.
- Teamwork – Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- Work ethic – Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
Qualifications
- Education: High school diploma required, college degree preferred
- Experience: 2 or more years supporting a manager and business operations
- Affinity for technology; proficient in Microsoft 365
Benefits
- Employee health insurance paid 100% by the company
- Employee dental insurance paid 100% by the company
- 401(k) retirement plan with company match of up to 4%
- One week of paid vacation after six months and two weeks after one year
