Customer Service Representative (CSR)

The Customer Service Representative (CSR) will provide dedicated support through various customer communication channels, including phone, email, and live chat. Operating within a small team and working in shifts, the CSR will be responsible for resolving customer issues efficiently, maintaining accurate records, and gathering customer feedback to enhance service quality. This role requires a commitment to delivering excellent service without any travel requirements.

Responsibilities

• Provide customer support via phone, email, and live chat
• Resolve customer issues promptly and effectively
• Maintain accurate records of interactions and transactions
• Collect and report customer feedback to improve service
• Communicate clearly and professionally with customers
• Manage memberships & crossbooking

Preferred Qualifications

• 3+ years of experience in customer service
• ServiceTitan & Avoca experience (Training offered)