Benefits:- Paid time off
- 401(k)
- 401(k) matching
- Free uniforms
FISH Window Cleaning is seeking an organized, dependable, and customer-focused Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support.
This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach.
Responsibilities
- Answer incoming calls, check voicemail, and assist customers with routine questions.
- Enter and update customer, estimate, and job information in our system.
- Follow up with customers on open estimates and help move opportunities toward scheduling.
- Contact past and recurring customers with seasonal service reminders.
- Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
- Assist with email outreach to residential and commercial customers.
- Help maintain organized and accurate customer and job records.
- Assist with scheduling and general office communication as needed.
- Research customer, business, or facility contact information when needed.
- Occasionally assist with simple residential or commercial estimates after training.
- Support recruiting, marketing, job postings, and other office projects as needed.
Ideal Candidate
- Friendly and professional with customers
- Comfortable communicating by phone and email
- Organized and detail-oriented
- Comfortable with basic sales follow-up and outbound calling
- Able to learn new computer systems
- Dependable and able to work independently
- Willing to take on a variety of office and customer-service responsibilities
Previous office, customer service, administrative, inside sales, or service-business experience is helpful.
