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Client Relationship Manager

Lessen

Chicago, IL • $61,000 to $72,000 / yr • 9/20/2026

Management , Professional

Job Description

Job Description
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystemincluding investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Client Relationship Manageris responsible fordriving profitable business results and operational excellence by creating and developing strong, sustainable business relationships with their clients. Operates with some guidance.
What You'll Do:

  • Uncover and understand clientobjectives,challengesand needs by performing regular client needs assessments

  • Leverage internal resources to enhancethe customerexperience

  • Establish and grow senior relationships with assigned customers

  • Prevent and/or resolve escalated client issues

  • Demonstrate thought leadership withcustomerby developing and presenting client industry/market research findings, trends,benchmarkingand other pertinent information

  • Develop a quarterly plan to translate customerobjectivesinto an overarching strategy

  • Activelyparticipatein long range strategic planning for customer

  • May contribute to senior level client meetings andattendsregular client status meetings as appropriate

  • Establish andmaintaina management framework/process that allows for visibility into company performance on assigned customers

  • Manage relationships both proactively and reactively

  • Maintain a consistent focus on delivering exceptional customerexperiences

  • Handle escalated issues with Vendors and escalate to senior team members ona timelybasis asappropriate.

  • Modelandpromoteexemplary customer engagement practices

  • Understand business concepts andusesstrategic processes to make good business decisions

  • Meet with Operations team on a regular basis to ensure program is on track towards achieving customer goals

  • Produce and present quarterly business reviews as needed

  • Provide field team support as needed

  • Foster a positive team environment

  • Ensure confidentiality of internal and external data

  • Perform ad-hoc projects and otherduties asassigned

  • Travel expected up to 20%

What You'll Need:

  • Bachelor’s degree

  • 6+ years business experience including 4+yearsbuilding and/or managing accounts/stores/regions, particularly within the retail industry

  • Professional, relevant examples of solving tough customer issues

  • Proficient in Microsoft Office Suite, including strong Excel skills

  • Multi-unit management experience

  • Experience in a trade

  • Experience in facilities industry

Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.