Hotel General Manager

General Manager
EVEN Hotel Pittsburgh Downtown | IHG | NM Hospitality
425 Forbes Avenue, Pittsburgh, PA

NM Hospitality is seeking an experienced, results-driven General Manager to lead the EVEN Hotel Pittsburgh Downtown, an IHG-branded property built around wellness, balance, and an elevated guest experience. As General Manager, you'll own the full performance of the hotel from guest satisfaction and brand standards to financial results and team leadership and serve as the driving force behind the property's success in a competitive downtown market.

$100,000 - $120,000 yearly

• Own full P&L responsibility for the hotel, including budgeting, forecasting, and cost control

• Drive revenue performance in partnership with revenue management ADR, RevPAR, and market share (RGI/MPI) against comp set

• Lead, hire, and develop department heads across front office, housekeeping, engineering, and food & beverage

• Ensure full compliance with IHG brand standards, including QA/QI scores and PIP requirements

• Own guest satisfaction performance and personally engage on escalated guest matters

• Maintain a safe, compliant property overseeing risk management, life-safety systems, and licensing

• Partner with ownership on capital planning, renovations, and long-term property strategy

• Represent the hotel with IHG brand leadership, local community, and corporate accounts

• Build a strong, engaged team culture true to the EVEN Hotel brand

• 5+ years of hotel General Manager experience, IHG brand experience strongly preferred

• Proven track record managing P&L, budgets, and revenue performance in a branded hotel

• Deep knowledge of brand standards, PIP processes, and QA compliance

• Strong leadership skills with a track record of building and retaining high-performing teams

• Experience with a major hotel PMS (IHG systems, Opera, or similar)

• Excellent communication and problem-solving skills, with the ability to lead calmly under pressure

• Hands-on, guest-first mentality willing to be on the floor when it matters

We are located in Pittsburgh, PA. We are looking to add some smiling faces to our team!