Benefits:- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Paid time off
About the Role: Fin & Crab is looking for a driven and experienced Service Manager to lead our team in Charleston, SC. This is an exciting opportunity to take ownership of service operations, inspire a talented crew, and deliver an exceptional customer experience every day. If you thrive in a fast-paced environment and love building high-performing teams, we want to hear from you!
Responsibilities:- Oversee daily service department operations to ensure efficiency, quality, and customer satisfaction
- Lead, coach, and develop service team members to meet and exceed performance goals
- Manage service scheduling, workflow, and resource allocation
- Handle escalated customer concerns and resolve issues promptly and professionally
- Maintain compliance with company policies, safety standards, and industry regulations
- Collaborate with other departments to ensure seamless operations and communication
Requirements:- Proven experience in a service management or supervisory role
- Strong leadership skills with the ability to motivate and develop a team
- Excellent customer service and conflict resolution abilities
- Solid organizational and time management skills
- Proficiency with service management software or scheduling tools
- Strong communication skills, both verbal and written
- Ability to work in a fast-paced, hands-on environment
