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Customer Support Representative I

Kelly Services

Lithia Springs, GA 30122 • 9/21/2026

Customer Service , Professional

Job Description

Job Description
Customer Support Representative I

Pay:$21.50 per hour
Schedule:Monday–Friday, 7:00 a.m.–3:30 p.m.
Work Setting:Hybrid office/warehouse environment

Position Summary

We are seeking a Customer Support Representative I to coordinate daily transportation, yard, and dock operations. This role manages trailer tracking, delivery appointments, and real-time yard visibility using the ATL PINC Yard Management System. The representative will work closely with carriers, drivers, dispatchers, and onsite Data Center dock teams to resolve delivery delays, missed appointments, cancellations, and other logistics exceptions.

Key Responsibilities
  • Update trailer statuses, locations, and yard moves in the PINC/Kaleris YMS.
  • Audit physical yard inventory and track loaded and empty trailers.
  • Monitor trailer dwell times and coordinate hostler/shunter moves.
  • Schedule inbound and outbound delivery appointments.
  • Communicate delays, cancellations, detention risks, and missed appointments.
  • Support gate-in/gate-out procedures and verify bills of lading.
  • Assign dock doors and promote carrier compliance with safety procedures.
  • Track KPIs, including on-time delivery, trailer turn times, and yard dwell.
  • Identify scheduling issues and support continuous improvement efforts.
Qualifications
  • 1–3 years of experience in transportation, logistics, yard management, or dispatching.
  • High school diploma or GED required; associate degree preferred.
  • Experience with PINC/Kaleris YMS preferred.
  • Familiarity with SAP, Manhattan, Blue Yonder, or other WMS platforms is a plus.
  • Strong communication, organization, and problem-solving skills.
  • Ability to work in a fast-paced environment and occasionally conduct outdoor yard checks in varying weather conditions.

Apply today to join a team supporting efficient, safe, and reliable logistics operations.



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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