100% Remote Orthopedic MSK Digital Care Team
ESSENTIAL FUNCTIONS
- Assists withoverseeing the daily inbound calls, fax referrals,emailsand tasksforthedepartment.
- Assists Care Managers in performing assigned tasks.
- Ensurespatient is progressingtoward desired outcomes by continuouslymonitoringpatient care through assessment and evaluation.
- Identifiesand resolves barriers that hinder effective patient care.
- Improves quality and completeness of documentation.
- Collaborates with patients, families, nurses, physicians,and other members of the team,building consensus around issuesandappropriately resolvesin a timely manner.
- Documents in a clear, complete, concise, and organized manner.
- Monitors clinicallylowriskcases.
- Advises Care Manager and/or Medical Director of any new and/or concerning clinical issues.
- Institutes necessary actions to promote quality care andappropriate.
- Accepts referrals andidentifiespatients who meet the criteria for care management.
- Adheres to and supports team members in exhibitingHOPCo’svaluesand mission.
- Assistswith program planning, development, and evaluation.
- Performs related duties as assigned. Performs other CIN duties as assigned.
EDUCATION
- Medical Assistant or Certified Nursing Assistantdegreeor equivalent working knowledgepreferred.
EXPERIENCE
- Minimum three (3) years ofcertified nursing assistant or medical assistantexperienceis preferred.
- One-year experience in a medical business office, physician’s office, or hospital environment is preferred.
- Experience in value-based care / population health is preferred.
- Experience in orthopedics or musculoskeletalspecialtyis preferred.
KNOWLEDGE
- Knowledge of the health care field and orthopedics.
- Knowledge of policies and procedures concerning patient care.
- Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
- Knowledge of medical practices, terminology, and reimbursement policies.
- Knowledge of Microsoft Office applications.
SKILLS
- Skill in follow-up with patients and responding to inquiries promptly.
- Skill and professionalism when interacting with providers, patients, family members, and the public.
- Skill in understanding patient education needs by effectively sharing information with patients and families.
- Skill in problem-solving and time management.
- Skill in evaluating the effectiveness of existing methods and procedures.
- Skill in verbal and written communication.
ABILITIES
- Ability to read,interprets, andappliespolicies and procedures.
- Ability to set priorities among multiple requests.
- Ability to interact with patients, medical and administrative staff, andcase managerseffectively.
- Ability to work in a fast-paced environment.
ENVIRONMENTAL WORKING CONDITIONS
- Thepositionprovidesan option to work from home.If working from home,musthave a designated workspace.
- Use ofstandard office equipment,including computers, copiers, printers, etc.
PHYSICAL/MENTAL DEMANDS
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching arerequired.
- Manual dexterity using a calculator and computer keyboard.
ORGANIZATIONAL REQUIREMENTS
- HOPCoMission, Vision, and Valuesmust be read and signed.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities,and working conditions may change as needs evolve.
