About the Role
We are seeking a Pharmacy Partner Coordinator to join a growing pharmacy operations team. In this role, you will serve as a key point of contact for pharmacy partners, supporting billing inquiries, claims resolution, shipping logistics, and operational escalations. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced environment where problem solving and communication are essential.
This is an excellent opportunity for candidates with pharmacy experience who are looking to grow their careers in pharmacy operations and partner support.
Responsibilities
- Serve as a primary contact for external pharmacy partners regarding operational, billing, and shipping inquiries.
- Investigate and resolve pharmacy claims, billing issues, and partner escalations.
- Coordinate shipment requests, reshipments, routing information, and delivery resolutions.
- Collaborate with pharmacists and cross-functional teams to resolve inventory, billing, and operational concerns.
- Monitor pending shipments and proactively address delays or issues.
- Document incidents, escalations, and operational activities in accordance with company procedures.
- Track and manage pharmacy-reported incidents while ensuring timely communication and resolution.
- Identify opportunities to improve workflow efficiency and operational processes.
- Maintain compliance with company policies and applicable state and federal regulations.
Qualifications
- 1+ years of pharmacy experience preferred. Candidates with retail, specialty, mail-order, fulfillment, or pharmacy operations experience are encouraged to apply.
- Experience with pharmacy claims, third-party billing, prior authorizations, insurance resolution, benefit verification, or pharmacy operations is a plus.
- High School Diploma or GED required.
- Bachelor's degree preferred but not required.
- Strong communication, customer service, and problem-solving skills.
- Ability to quickly learn and navigate multiple software systems.
- Comfortable working in a collaborative, fast-paced environment.
Schedule
- Full-time onsite position.
- Monday-Friday schedule with shifts of 10:00 AM-6:00 PM or 12:00 PM-8:00 PM.
- Rotating Saturday shift (9:00 AM-5:00 PM approximately every 5-6 weeks after training).
- When scheduled for a Saturday shift, employees receive a weekday off during that same week. This is a standard five-day workweek and does not require working six days in a week.
