Automotive Service Manager

Franklin’s Spring Creek Ford is seeking an experienced Service Manager to lead the daily operations and continued growth of our automotive service department. This position reports directly to the General Manager and plays an important role in dealership leadership, employee development, customer retention, and long-term service growth.

The ideal candidate has a minimum of 3-5 years of Automotive Service Management experience. The ideal candidate is also a hands-on leader who understands dealership operations, communicates clearly, develops strong teams, and creates an environment where employees are supported and expected to perform at a high level. This person should be able to lead by example, maintain strong processes, protect the customer experience, and manage the department with a clear focus on productivity, profitability, quality, and accountability.

Qualifications

• Three to five years of successful automotive service management experience preferred

• Experience in a franchised automotive dealership strongly preferred

• Ford dealership experience is preferred but not required

• Demonstrated success growing service sales, customer retention, technician productivity, and departmental profitability

• Proven ability to lead, develop, and retain a strong service team

• Strong understanding of dealership service operations, warranty procedures, repair order processes, and manufacturer requirements

• Ability to coach employees, set clear expectations, and address performance issues professionally

• Strong financial understanding with experience managing budgets, expenses, labor performance, and departmental metrics

• Excellent communication, leadership, organization, and problem solving skills

• Ability to remain professional and composed in a busy dealership environment

• Strong technology and dealership systems aptitude

• Experience with Ford systems, or comparable dealership management systems is a plus

• Valid driver’s license and an acceptable driving record

• High school diploma or GED required

• Ability to pass a background check and drug screening

Franklin’s Spring Creek Ford is a locally owned hometown dealership serving customers throughout Southwest Georgia, North Florida, and Southeast Alabama. We are committed to providing dependable service, honest communication, and an ownership experience that reflects the values of the communities we serve.