Customer Service Representative

Job Duties:

• Respond to customer service tickets via email and phone in a timely and efficient manner.
• Troubleshoot and resolve complex customer issues like shipping delays, product defects, missing packages, and payment problems.
• Escalate unresolved issues to the right department and follow up until they're resolved.
• Maintain in-depth knowledge of our product offerings, promotions, and policies.
• Recommend products based on what each customer actually needs.

Job Requirements:

• 2-3 years of experience in customer service.
• Bilingual (Spanish & English)
• Experience with customer service software and tools.
• A high school diploma or equivalent (a college degree is a plus).
• Empathy, strong communication skills, and a knack for problem-solving.

We're here to make people happy by creating innovative and easy-to-use pool products that help everyone enjoy their pools.