We are seeking a detail-oriented and customer-focused individual to join our team as aData Entry and Call Center Representative. This role combines accurate data entry tasks with providing outstanding customer support through inbound and outbound calls. The ideal candidate will be organized, have excellent communication skills, and be able to handle multiple tasks efficiently.
Key Responsibilities
Data Entry Duties
- Enter and update customer information, transactions, and other data accurately into the company database.
- Verify data for accuracy and completeness before submission.
- Maintain organized records and documentation for future reference.
- Generate reports from databases as requested by management.
Call Center Duties
- Handle alow to medvolume of inbound and outbound calls in a professional manner.
- Respond to customer inquiries, provide information, andreportcomplaints promptly.
- Document call details and follow up on unresolved issues.
- Identifycustomer needs and offerappropriate solutionsor escalateissuesas necessary.
- Maintain a positive and empathetic attitude during interactions with customers.
Qualifications and Skills
- Education: High school diploma or equivalent
- 1+ year of data entry or customer service experience preferred.
- Experience in a call center environment is an advantage.
- Proficiencyin Microsoft Office Suite (Excel, Word, Outlook).
- Familiarity with CRM software or data entry tools.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to handle challenging customer interactions professionally.
- Time management and multitasking capabilities.
Work Environmentand Hours
- Call volume varies, Data entry and Audit are primary functions
- Hybridphone-based and computer-based work.
- Involvesextended periods of sitting and typing.
- Pay: $15 per hour
