Job Title: Team Member
Reports To: Store Manager
Position Overview:
The Team Member provides professional and courteous service to team members and guests to ensure guest satisfaction.
Key Responsibilities:
Store Operations:
- Operate Point-of-Sale system to process guest transactions
- Complete daily/shift tasks as directed, following company protocol.
- Ensure that the store is clean, organized, and well-stocked.
Customer Service:
- Provide excellent customer service.
- Greet guests and ensure they are promptly served.
- Take guest orders by phone or in person.
Inventory and Stock Management:
- Responsible for shift recovery, stocking products and providing the next shift with adequate supplies.
Compliance and Safety:
- Ensure compliance with all company policies, health and safety regulations, and local laws.
- Implement and uphold store security protocols to minimize theft or loss.
- Monitor and enforce safety standards, ensuring that all employees follow OSHA guidelines.
- Ensure proper handling of cash, registers, and transactions in compliance with company procedures.
Store Maintenance:
- Maintain the appearance of the store by ensuring proper cleanliness/sanitization of service and kitchen areas.
- Ensure that the store meets company standards for presentation and safety.
- Perform other related duties as assigned.
Skills and Qualifications:
- No minimum education or experience required.
- The job requires the ability to communicate clearly, orally and in writing; the ability to hear and understand speech and other sounds; and the ability to use eyesight to complete tasks.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Demonstrate a positive attitude, desire to help people, and ability to cooperate and function as part of a team.
Physical Requirements and Working Conditions:
- Ability to frequently stand/walk for long periods, lift and carry up to 30 lbs., and perform tasks that involve bending and reaching.
- Ability to occasionally, lift and carry up to 50 lbs., push/pull (carts, dollies, sweeping/mopping), bend/stoop/crouch, reach above shoulder level, climb on ladders/stools to reach high shelves/surfaces.
- Work is performed in a store setting with fluctuation temperatures (kitchen, cooler, freezer, indoors, outdoors) and near other team members and guests.
This role is essential for maintaining the store’s performance, providing high-quality service, and supporting overall operational success. This Job Description is not intended to be a comprehensive list of the required duties and tasks; duties and responsibilities of this position may change. Taylor’s provides reasonable accommodation necessary for qualified individuals to per essential job functions.
