POSITIONSUMMARY: TheTeam Leadoversees and participates inallday-to daystore activitiesincludingsafety compliance,frontendand backroomoversight of thestore.The Team Leadassists with functions relatedto sales, production and customer serviceandisa keyholder responsibleforstoreopening and closingactivities as directed bytheStore Manager and/orAssistant Manager.This position is a member of theManagement SupportTeam.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:- Complies with allorganizationpolicies and procedures.
- Followssafety policies and procedures ensuring maximum security and protection of all customers, team members,and company assets.
- Engageswith all consumers, community groups, co-workersto promote the achievement of the company mission.Resolves customer issues and answers questions to ensure a positive customer experience.
- Maintainsstrict confidentiality of all sensitive information concerningthe organization,consumers and/or employees.
- Assists with achieving100% or more of weekly revenueand productiongoals through team member training and production focusefforts.
- HandlesPoint of Saleand Accounting functions and transactions; responsible for store cash funds,issuingand counting down registers, bank deposits,and overages/shortages.
- Performs necessary record keeping, daily reports, and reporting of money and salestoappropriate departmentpersonnelwithin Goodwillof Delaware & Delaware County.
- Responsible to assist with the fulfillment of all production functionsand individual productivity ofProductionAssociate team members.
- Assists withtrainingof new retail team members, as assigned,toensurethatthe highest levelof customer service is offered to all.
- Advisesmanagement staff of all progress, problems, and new development on a regular basis.
- Assumesroleofmanageron duty and supervises team members on shift.
- Conducts quality checks on carts and Z-racks.
- Responsible forstoreopeningandclosing activities.
- Assists with exterior and interior maintenance by ensuringthat the store isclean, neat, orderlyinappearance.
- Performs all other job duties as assigned.
EDUCATION/EXPERIENCE:
A High School Diploma or G.E.D.andaminimum of1-2years ofrelatedexperience. An equivalent combination of educationand/or trainingmay be considered.
SKILLS/ABILITIES:
- Basiccomputer navigationskills, and ability to learn new technical skills
- Excellentcommunication skills to include listening skills
- Excellent customer service skills, and ability to interact effectively with a diverse constituent population
- Demonstrated ability to work in a fast-pacedenvironment
- Demonstrated ability to work independently and in a team environment
- Ability to handlechallenging situationswitha calmand professionaldemeanor
- Ability to take the initiative and exercise good judgementat all times
- Ability to communicateanddelegate tasks as well as supervisethefollow-throughof assigned tasks
- Ability to work varied hours/days as business dictates including opening and closing of location
- Valid driver’s license is preferred
WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently exposed to mechanical parts.The noise level in the work environment is usually moderate.
