About the Role
WeareseekingahighlymotivatedeCommerceAccountManager,Omnichannel,todriveprofitablesalesgrowthacrossouromnichannel,marketplace,andeCommerceretailpartners.Thisroleisresponsiblefordevelopingstrategicaccountplans,buildingstrongretailerrelationships,identifyinggrowthopportunities,anddeliveringsalesobjectivesthrougheffectiveassortment,pricing,promotion,anddigitalshelfmanagement.ThepositionwillprimarilyfocusonUtilityBeddingandleadgrowthacrosskeymarketplaceanddigitalretailchannels,withownershipofTarget,Walmart,Wayfair,andOverstockaccounts,whilealsosupportingAmazonandDirect-to-Consumer(DTC)initiatives.
Location: Boca Raton, FL (Hybrid)
Responsibilities
AccountManagement&BusinessGrowth
- Ownandmanageassignedomnichannelandmarketplaceaccountstodriveprofitablerevenuegrowth.
- Buildandmaintainstrongrelationshipswithmerchants,buyers,categorymanagers,andkeycustomerstakeholders.
- Developandexecuteaccountgrowthplansthatexpanddistribution,marketshare,andsalesperformance.
- Conductbusinessreviewsandidentifyopportunitiestoenhanceaccountproductivityandprofitability.
- Supportstrategicnationalretailaccountsasneeded.
SalesStrategy&CustomerPlanning
- Developannualaccountplansandjointbusinessstrategies.
- Analyzecategoryperformance,markettrends,andcustomerinsightstoidentifygrowthopportunities.
- Presentassortmentrecommendations,promotionalplans,andbusinessopportunitiestoretailpartners.
- Supportthelaunchandgrowthofnewmarketplaceanddropshiprelationships.
eCommerce&RetailMediaExecution
- PartnerwithDigitalMarketingteamstoexecuteretailmediaandmarketplaceadvertisingprograms.
- Monitorcampaignperformanceandidentifyopportunitiestoimprovereturnonadvertisingspend(ROAS).
- Improveonlinevisibility,digitalcontent,andcustomerengagementacrossretailplatforms.
- Monitorandoptimizekeymarketplaceperformancemetrics,includingtraffic,conversionrate,sales,contenthealth,buyboxperformance,advertisingeffectiveness,inventoryavailability,andprofitability.
Assortment,Pricing&Promotions
- Developproductassortmentstrategiesalignedwithretailerneedsandcompanyobjectives.
- PartnerwithMerchandisingandPlanningteamsonpricingandpromotionalinitiatives.
- Coordinatepromotionalcalendars,seasonalevents,andmarketplace-specificcampaigns.
- Supportonlinemerchandisingandproductcontentoptimization.
Forecasting&PerformanceAnalysis
- Tracksales,profitability,inventory,forecasting,andkeyperformanceindicators.
- Analyzecustomer,category,andcompetitivetrendstodevelopactionablerecommendations.
- Prepareandpresentbusinessperformancereportsandgrowthopportunities.
- PartnerwithSupplyChainandPlanningteamstosupportinventoryavailabilityandpromotionalexecution.
Cross-FunctionalCollaboration
- WorkcloselywithMarketing,Finance,SupplyChain,Operations,CustomerService,Merchandising,andDigitalteams.
- Supportstrategicinitiativesthatenhancecustomersatisfactionandbusinessperformance.
- Maintainaccurateforecasts,accountdocumentation,andbusinessrecords.
- Contributetospecialprojectsandotherdutiesasassigned.
Qualifications
- Bachelor's degree in Business, Marketing, eCommerce, Merchandising, Sales, Supply Chain, or a related field preferred; equivalent professional experience will be considered.
- 3+yearsofexperienceineCommerce,omnichannelsales,marketplaceaccountmanagement,orretailsales,withdemonstratedsuccessdrivingrevenuegrowthandmanagingretailerrelationships.
- ExperiencemanagingkeyomnichannelandmarketplaceaccountssuchasTarget,Walmart,Wayfair,Overstock/BedBath&Beyond,Amazon,orsimilarmajorretailpartners.
- ExperienceanalyzingmarketplaceKPIs,digitalshelfperformance,assortmentoptimization,retailmediaperformance,andeCommerceconversionmetrics.
- Provensuccessgrowingsales,profitability,andcustomerrelationships.
- Strongunderstandingofdigitalmerchandising,marketplaceoperations,retailmedia,andcategorymanagement.
- Stronganalyticalskillswiththeabilitytointerpretsalesperformanceandmarkettrends.
- AdvancedproficiencyinMicrosoftExcel,PowerPoint,andrelatedbusinessapplications.
- Excellentcommunication,presentation,relationship-building,andorganizationalskills.
Preferred Skills
- 7+ years of experience managing major omnichannel, marketplace, or national retail accounts preferred.
- Experiencewithinhomefurnishings,bedding,textiles,consumerproducts,manufacturing,orretailindustries.
- Experiencedevelopingjointbusinessplansandlong-termcustomergrowthstrategies.
- Knowledgeofretailmediaplatformsandmarketplaceadvertisingprograms.
- ExperiencewithSyndigo,PIMsystems,DAMplatforms,AmazonSellerCentral,VendorCentral,orsimilartools.
- Demonstratedabilitytolaunchnewaccounts,expandsaleschannels,anddrivemeasurablebusinessgrowth.
Why Join Us?
- Opportunitytoworkwithsomeofthelargestandfastest-growingretailandmarketplacepartners.
- Collaborative,growth-orientedculturewithstrongcross-functionalsupport.
- Comprehensivemedical,dental,andvisioncoverage.
- 401(k)planwithcompanymatchingcontributions.
- Company-paidlifeinsuranceandlong-termdisabilitycoverage.
- FlexibleSpendingAccount(FSA)andHealthSavingsAccount(HSA)options.
- Generouspaidtimeoff,accruingatarateequivalenttothreeweeksofPTOduringyourfirstyear.
- Ninepaidholidaysannually,plusafloatingholiday.
- EmployeeAssistanceProgram(EAP)andwellnesssupportresources.
- Employee discounts, recognition programs, and voluntary benefits including pet insurance, legal assistance, and identity protection.
