Customer Success Team Member- Eventlink

Eventlink® is the fastest growing athletic scheduling software among high schools in the Midwest and our team is looking for another great Customer Success team member. We pride ourselves in outgoing customer support and doing what it takes to make our customers successful in every aspect of Eventlink®. Our proactive attitude has earned us a 100% retention rate over five years with our Indiana Customers.

Our new Customer Success team member will join the rest of our Customer Success Team in handling incoming support calls, emails, and chats. We are a software company, so this new team member should have a high level of comfort with software. Excellent over-the-phone and written communication skills are also a must.

As a Customer Success team member, you will:

• Field incoming customer service questions from Athletic Department Staff, Game Officials, Fans, etc.
• Make proactive calls when we notice issues
• Train our customers both over Zoom and in person
• Suggest other areas of our software that can help the customer be successful

You might be exactly who we're looking for if you're a multitasker and can learn on the fly. We are constantly updating our program and the ability to learn quickly and on your own is key. A 4-year degree or equivalent work experience is also preferred for this role.

We're looking to fill this position immediately. Please submit your cover letter and resume so we can get started!

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

The Company may obtain a consumer report and/or investigative consumer report about you for employment purposes. This may include information regarding your criminal history, motor vehicle records, employment history, education, credit history (where permitted by law), and other background information.

These reports may be obtained from a consumer reporting agency in accordance with the Fair Credit Reporting Act (FCRA) and applicable Indiana law.

By signing below, you authorize the Company and its agents to obtain such reports for employment purposes at any time during the hiring process and, if hired, during your employment. You understand that you have the right to request additional information about the nature and scope of any investigative consumer report and to receive any notices required by law.