Senior Retail Property Manager

Location: Boston, MA (Travel throughout New England required)
Job Type: Full-Time | Hybrid
Salary: $105,000–$120,000 annually

The Wilder Companies is a Boston-based retail real estate company specializing in the ownership, management, leasing, and development of shopping centers throughout the Northeast. We are committed to delivering exceptional property performance while fostering strong relationships with our tenants, partners, and communities.

We are seeking an experienced, motivated, and results-oriented Senior Retail Property Manager to oversee a portfolio of retail shopping centers throughout New England. This role is ideal for a proactive professional who thrives in a collaborative environment and enjoys balancing property operations, financial management, tenant relations, and project coordination.

The Senior Retail Property Manager is responsible for the day-to-day operations and financial performance of an assigned portfolio of retail properties. This position oversees property maintenance, budgeting, vendor management, lease administration, tenant relations, and capital improvement projects while partnering closely with internal teams to maximize property value and tenant satisfaction.

• Manage the daily operations of multiple retail shopping centers.

• Conduct routine property inspections to ensure assets are maintained to company standards.

• Coordinate maintenance, repairs, landscaping, snow removal, and capital improvement projects.

• Ensure compliance with all local, state, and federal regulations, including life safety requirements.

• Prepare and manage annual operating budgets.

• Monitor operating expenses and identify cost-saving opportunities.

• Review and approve invoices for accuracy and timely payment.

• Analyze monthly financial statements and prepare variance reports.

• Assist with tenant collections, reporting, CAM reconciliations, and operating expense recoveries.

• Solicit bids and negotiate service contracts.

• Evaluate vendor proposals and provide recommendations to senior leadership.

• Manage contractor and vendor relationships while ensuring quality, cost-effectiveness, and compliance.

• Maintain service agreements and contract documentation.

• Administer lease provisions and ensure compliance with lease obligations.

• Coordinate tenant move-ins, expansions, relocations, and move-outs.

• Interpret lease language related to operating responsibilities and tenant obligations.

• Partner with Leasing and Asset Management on tenant matters and property initiatives.

• Serve as the primary operational contact for tenants.

• Respond promptly and professionally to tenant concerns and service requests.

• Foster strong tenant relationships to promote retention and satisfaction.

• Provide regular communication and reporting to ownership and senior leadership.

• Prepare monthly property management reports.

• Maintain accurate property records, vendor files, contracts, and certificates of insurance.

• Track capital projects and operational initiatives.

• Utilize property management software to maintain accurate portfolio information.

• Partner with Asset Management, Leasing, Accounting, Construction, and other internal teams.

• Build productive relationships with municipal officials, inspectors, utilities, and community organizations.

• Support special projects and portfolio initiatives as needed.

• Minimum of 3 years of commercial property management experience, preferably within retail real estate.

• Experience managing multiple commercial properties.

• Strong knowledge of property operations, budgeting, lease administration, and vendor management.

• Excellent organizational, analytical, and problem-solving skills.

• Strong written and verbal communication skills.

• Proficiency with Microsoft Word and Excel.

• Experience with Yardi or MRI property management software.

• Self-motivated with the ability to manage multiple priorities and meet deadlines.

• Bachelor's degree in Business, Real Estate, Property Management, or a related field.

• Retail shopping center management experience.

• Experience with Avid or Payscan.

• Professional designation such as CPM®, RPA®, or similar.

• Leadership and accountability

• Financial and operational acumen

• Relationship management

• Contract negotiation

• Customer service excellence

• Attention to detail

• Time management and organization

• Sound decision-making and problem-solving

• Collaboration and teamwork

Regular travel throughout New England is required to visit assigned properties. A valid driver's license and reliable transportation are required.

• Competitive salary

• Comprehensive benefits package

• Paid time off and company holidays

• Professional development opportunities

• Collaborative and supportive work environment

• Opportunity for long-term career growth with a respected retail real estate organization

The Wilder Companies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.