Inside Customer Service Rep/Data Entry Clerk

Qualifications:

• Analytical Excellence: Display strong analytical skills to efficiently address customer inquiries and provide optimal solutions.
• Team Player: Thrive in a collaborative environment, contributing positively to team dynamics and motivation.
• Effective Communication: Exhibit exceptional interpersonal and communication skills, adapting your approach as needed.
• Adaptability: Possess the ability to switch focus quickly while maintaining efficiency and accuracy.
• Tech-Savvy: Showcase computer literacy, solid typing skills, and an aptitude for navigating digital tools.

Education and Experience:

• Must have at least a High School Diploma or General Education Degree (G.E.D.) from an accredited institution.
• An Associate's degree (A. A./A.S.) from a two-year college is preferred, or an equivalent combination of education and experience.
• Two or more years of relevant experience and/or training in client management, customer relations, and data entry is required.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, fax, or email, accurately determining their requirements and needs.
• Utilize available resources to provide quotes and process orders efficiently, maintaining meticulous documentation.
• Effectively communicate pricing, lead times, and product information to both new and existing customers.
• Collaborate with various departments to fulfill special customer requests, optimizing solutions and building strong customer relationships.
• Stay informed about our production and shipping methods to ensure accurate delivery timelines and proactive communication.
• Champion continuous improvement by suggesting enhancements to office procedures and departmental performance.

Language Skills:

• Must have excellent fluency in written and spoken English.
• Be proficient in reading and interpreting customer requests, catalogs, and documents.

• Skilled in writing routine reports, emails, and memos.
• Capable of effective verbal communication with customers and colleagues.

Mathematical Skills:

• Able to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Physical Demands:

• Comfortable with regular talking and hearing.
• Capable of standing, walking, sitting, reaching, and occasionally stooping or kneeling.
• Able to lift and move up to 25 pounds occasionally.
• Possess specific vision abilities, including close and distance vision, color vision, peripheral vision, and depth perception.

DRUG AND NICOTINE SCREEN/TEST REQUIREMENT

Any job offer is contingent on the candidate successfully passing a drug and nicotine screening.

COMPREHENSIVE BACKGROUND CHECK REQUIREMENT

Job offers are contingent upon the candidate successfully clearing a comprehensive background check.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

This position requires U.S. Citizenship, U.S. Permanent Residency, or status as a U.S. Person as defined by 8 U.S.C. 1324b(a)(3)).

Please note that this is an on-site role, and remote work arrangements are not available. Candidates must be willing and able to work at our facility during designated working hours.

Why You'll Love Working with Us:

• Engaging Collaboration: As an integral part of our team, you'll work closely with Sales, Planning, Production, Engineering, Contracts, and Shipping departments to ensure seamless customer service delivery.
• Professional Development: We believe in nurturing talent. You'll have the chance to learn and grow within a supportive environment that values your contributions.
• Customer-Centric Impact: Your efforts will directly contribute to the satisfaction and success of our valued customers. Your dedication to our "Courtesy and Professionalism Policy" will make a meaningful difference.