Robert Half Permanent Placement is partnering with a leading manufacturer in Tonawanda, NY on their search for an Office Manager to lead a small but high-performing team. This is an in-office role with starting salary of $60,000 - $70,000 based on experience and includes a comprehensive benefits package.The ideal candidate will be a fantastic cultural fit who promotes a positive work environment with a focus on company values and performance.
Responsibilities include but not limited to:
- Oversee daily office operations, ensuring Customer Service, Warehouse, and Services teams operate efficiently, professionally, and in alignment with company policies and values
- Lead and develop staff through onboarding, training, coaching, performance reviews, accountability, and ongoing professional development
- Ensure consistent customer service and experience while collaborating closely with the sales team and supporting customer needs
- Manage quotes and orders through SAP and HubSpot, including required reviews, reporting, and follow-up on order profitability and other key metrics
- Ensure appropriate staffing and coverage for phones, customer service, warehouse, shipping/receiving, and other critical office functions
- Monitor accounts receivable, service commissions, nonconformances, and operational reports, taking corrective action and following up on issues as needed
- Maintain facility operations, office equipment, supplies, vendor/landlord relationships, and proper opening/closing procedures
- Ensure compliance with established processes, reinforce company standards and culture, and serve as a key point of contact with the outside sales team and other branch locations
- Minimum of 2 years of demonstrated leadership and coaching abilities with a high level of integrity, accountability, reliability, flexibility, attention to detail, and customer focus required
- Strong organizational, problem-solving, and business skills with the ability to prioritize, work independently, and manage tasks with minimal follow-up is highly preferred
- Proficient in Microsoft Word, Excel, and PowerPoint; SAP and HubSpot experience preferred but not required
- Excellent verbal and written communication skills with a strong focus on customer service, teamwork, relationship building, and creating a positive work environment
