Customer Service Representative

We are looking for a bilingual Spanish-speaking Customer Service Representative to support customers through a Contract position based in Jacksonville, Florida which is fully on-site. In this role, you will serve as a key point of contact for inbound and outbound communications, helping customers with questions, orders, and service-related needs. The ideal candidate brings strong call center experience, communicates clearly in both English and Spanish, and can manage a fast-paced customer support environment with professionalism and accuracy.

Responsibilities:

• Respond to incoming customer calls and provide timely, courteous assistance in English and Spanish.

• Ability to work fully on-site in our Jacksonville, Florida based offices

• Place outbound calls as needed to follow up on customer inquiries, confirm details, or provide updates.

• Enter and update order information accurately within company systems while maintaining attention to detail.

• Resolve routine service issues by gathering information, explaining next steps, and ensuring a positive customer experience.

• Document customer interactions thoroughly to maintain accurate records and support effective follow-through.

• Handle a high volume of calls while maintaining quality standards, professionalism, and efficiency.

• Work across customer service processes and system-related tasks as needed to support operational changes and service continuity.

• Fluency in both Spanish and English, with the ability to communicate clearly and professionally.
• Previous experience in a call center or customer service environment.
• Hands-on experience handling inbound and outbound calls.
• Ability to perform accurate order entry and maintain detailed customer records.
• Strong listening, problem-solving, and interpersonal communication skills.
• Comfortable working in a fast-paced setting with changing priorities.