Job Description
We are looking for a Collections Clerk to support payment recovery activities while providing attentive service to customers. This is a Contract position suited to someone who is comfortable handling account follow-up, maintaining accurate records, and communicating clearly by phone and email. The ideal candidate is organized, confident using Microsoft Office, and able to balance customer interaction with timely administrative work.
Responsibilities:
• Contact customers regarding past-due balances and work to secure timely payment on consumer and commercial accounts.
• Maintain accurate collection notes, update account details, and enter payment-related information into internal records.
• Respond to customer questions about balances, billing details, and payment status with a service-oriented approach.
• Perform outbound calling to follow up on delinquent accounts and encourage resolution of outstanding invoices.
• Review account information to identify overdue items, document collection activity, and escalate issues when needed.
• Use Microsoft Office tools to track account activity, prepare reports, and organize collection-related documentation.
• Support billing and credit collection efforts by coordinating account follow-up and monitoring payment commitments.• Experience or familiarity with consumer and commercial collections processes.
• Ability to communicate professionally with customers while handling sensitive payment discussions.
• Comfort making outbound calls and following up consistently on overdue accounts.
• Proficiency with Microsoft Office applications and general computer systems.
• Strong data entry skills with attention to accuracy and record maintenance.
• Customer service experience with the ability to remain courteous and solutions-focused.
• Good organizational skills and the ability to manage multiple accounts and deadlines.
