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We are looking for a Customer Service Representative to support resident-facing services for a local office in Brooklyn Park, Minnesota. This Contract position is expected to run for 6 weeks with the possibility of extension and will work onsite during regular weekday business hours with some flexibility. The person in this role will serve as a key point of contact assisting visitors and callers, processing payments, and providing administrative support across multiple city functions.
Responsibilities:
• Welcome residents and visitors at the front desk, respond to routine questions, and guide individuals to the appropriate city department for assistance.
• Manage incoming phone calls and provide courteous, accurate information while ensuring inquiries are directed or resolved efficiently.
• Accept and process resident payments, including utility-related transactions, with careful attention to accuracy and documentation.
• Review account and address details, confirm customer information, and check billing balances when assisting with utility payment questions.
• Provide service window support by handling walk-in requests and maintaining a helpful presence.
• Assist the administrative team with clerical tasks that support functions such as human resources, the manager's office, and the clerk's office.
• Use Outlook and related office tools to support scheduling, calendar coordination, and day-to-day administrative communication.
• Take initiative to identify where support is needed across offices and contribute to coverage during a period of staffing transition
• Previous customer service experience in a high-volume environment involving phone and in-person interaction.
• Ability to handle front desk responsibilities, payment processing, and administrative duties with strong attention to detail.
• Familiarity with utility billing, account verification, or related billing support processes is preferred.
• Comfortable using Outlook and other office technology for calendars, communication, and basic administrative tasks.
• Strong communication skills with the ability to remain attentive to detail and helpful when assisting residents and internal staff.
• Self-motivated approach with a willingness to seek out work, adapt quickly, and support multiple departments as needed.