We are seeking a highly hands-on Billing and Collections Supervisor to oversee the day-to-day billing, accounts receivable, and collections functions for a growing organization. This role is ideal for an experienced accounting professional who has worked in a B2B environment and understands the complexities of project-based billing, customer account management, and collections.
The ideal candidate will have experience in construction, contracting, engineering, professional services, or another project-based industry. This is a working supervisor position, not a purely managerial role. The successful candidate will be comfortable personally handling billing issues, following up on past-due accounts, resolving customer disputes, and working closely with operations and project teams to ensure accurate and timely invoicing and collections.
KEY RESPONSIBILITIES
- Supervise and participate in the daily billing and collections process
- Prepare, review, and issue customer invoices and ensure billing is accurate and timely
- Manage the accounts receivable aging and actively follow up on outstanding balances
- Make collection calls and communicate directly with customers regarding past-due invoices
- Research and resolve billing discrepancies, short pays, disputed invoices, and account issues
- Monitor customer accounts and establish appropriate follow-up strategies for delinquent balances
- Work closely with project managers, operations, sales, and management to resolve billing and collection issues
- Review contracts, purchase orders, change orders, and supporting documentation to ensure customers are billed correctly
- Handle project-based billing requirements, including progress billing, milestone billing, retainage, and other contractual billing arrangements as applicable
- Ensure required documentation is included with invoices and submitted according to customer requirements
- Track outstanding invoices and maintain detailed collection notes and account records
- Assist with cash forecasting and provide management with regular updates regarding accounts receivable and collections
- Develop and maintain reports related to aging, collections, billing activity, and outstanding customer balances
- Identify accounts requiring escalation and work with management to determine appropriate collection action
- Assist with month-end and year-end accounts receivable activities
- Help establish and improve billing and collections procedures, controls, and processes
- Supervise, train, and provide direction to billing and collections staff
- Remain actively involved in the day-to-day work of the department and step in to handle billing and collection responsibilities as needed
- 5+ years of experience in billing, accounts receivable, collections, or related accounting functions
- Prior supervisory or lead experience preferred
- B2B billing and collections experience required
- Experience in construction, contracting, engineering, facilities services, professional services, or another project-based environment strongly preferred
- Strong understanding of accounts receivable aging and collection practices
- Experience reviewing contracts, purchase orders, invoices, and supporting billing documentation
- Experience with progress billing, retainage, change orders, or project-based billing is highly preferred
- Strong customer service and communication skills with the ability to professionally but effectively pursue outstanding balances
- Strong attention to detail and ability to identify billing discrepancies
- Ability to work independently and take ownership of the billing and collections process
- Strong organizational and follow-through skills
- Proficiency with Microsoft Excel and accounting/ERP systems
- Ability to manage multiple priorities in a fast-paced environment
