Customer Service Representative

We are looking for a Customer Service Representative to join a fast-paced team in Burlington, Massachusetts in a Contract position with the potential to become permanent. This on-site opportunity is ideal for someone who brings a friendly approach to customer interactions and is comfortable supporting clients by phone and through order-related requests. The role suits someone with prior office exposure who is interested in building a long-term path in customer service and potentially growing into sales.

Responsibilities:
• Respond to incoming customer inquiries with accuracy and a service-focused attitude.
• Support inside customer service activities by assisting clients with product questions, order details, and general account needs.
• Enter and update customer orders in internal systems while maintaining careful attention to accuracy.
• Handle a steady volume of inbound calls and place outbound calls as needed to provide updates, confirm information, or resolve issues.
• Coordinate with internal team members to ensure customer requests are addressed promptly and efficiently.
• Maintain organized records of customer interactions, order activity, and follow-up actions.
• Contribute to a positive office environment through dependable attendance, teamwork, and courteous communication.• Previous experience in customer service, call center support, or a similar client-facing role.
• Prior exposure to an office environment, even in an entry-level capacity.
• Strong verbal communication skills and a consistently detail-oriented demeanor.
• Comfortable managing inbound and outbound phone conversations throughout the day.
• Ability to perform order entry work with accuracy and attention to detail.
• Friendly, dependable, and motivated approach to supporting customers and collaborating with colleagues.
• Interest in long-term career growth, including potential future opportunities in sales.