We are looking for a detail-oriented customer service specialist to support order management and transactional activities for a long-term contract position based in Everett, Washington. This role works closely with customers and internal teams to coordinate sales orders, service-related requests, credits, and purchasing needs while maintaining accurate documentation and timely follow-through. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment while ensuring compliance with established trade and company policies.
Responsibilities:
• Manage the full lifecycle of sales orders by reviewing requirements, entering transactions accurately, and tracking progress through completion.
• Coordinate warranty exchanges, credit activity, monitor replacement requests, and purchase-related transactions to support customer and business needs.
• Perform administrative support tasks connected to material sales and credit processing, ensuring records are complete and up to date.
• Partner with teams across sales, product lines, repairs, finance, global trade, and purchasing to resolve issues and keep orders moving efficiently.
• Communicate with internal and external customers to clarify requests, provide status updates, and drive timely transactional resolution.
• Follow global trade guidelines and export-related requirements to ensure all applicable policies are met.
• Support adherence to company licensing and compliance standards associated with international shipments and export activity.
• Contribute to the development and rollout of departmental procedures and process improvements across cross-functional groups.
2+ years of experience in sales support, customer service, order management, administrative support, or a related field.
Experience processing sales orders, credits, purchase requests, or warranty claims preferred.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Proficiency with Microsoft Office Suite and order entry or ERP systems.
Strong written and verbal communication skills.
Experience working with cross-functional teams and customer-facing interactions.
