Please Accept our Privacy Policy
Job Description:
Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems.
The Senior Business Analyst for KOALA is responsible for analyzing business needs and supporting the planning, design, and implementation of new or enhanced systems for the Department of Early Care and Learning (DECAL).
This role serves as the primary subject matter expert for KOALA, providing guidance to Child Care Services (CCS), Legal/CRC units, the DECAL application development team, and third-party vendors.
The position also supports KOALA production activities, enhancements, and testing.
Ensure KOALA application functionality, requirements, and industry standards are accurately defined and implemented.
Serve as the primary subject matter expert for KOALA program operations.
Coordinate KOALA maintenance and support activities, representing agency interests.
Develop detailed business requirements and system documentation.
Assist CCS with creating KOALA user training materials, including screenshots and guidance.
Develop and execute test plans; support user acceptance testing and data preparation.
Participate in KOALA enhancement projects through the full project lifecycle, from definition through evaluation.
Build collaborative partnerships with internal teams and external vendors to ensure timely and successful deliverables.
Fulfill data requests as needed.
Qualifications:
Prefer a Bachelor's degree in a related field with 10+ years of relevant experience.
Experience managing IT projects and writing business requirements.
Strong self-starter who can work independently.
Excellent written and verbal communication skills.
Ability to communicate effectively with CCS and Legal staff.
Strong command of English grammar, punctuation, and writing conventions.
Ability to quickly understand and translate stakeholder needs.
Receptive to direction, feedback, and editing.
Logical, analytical, and detail-oriented.
Proficiency with Microsoft Office, Balsamiq, Azure DevOps, and SQL scripting.
Ability to receive and understand information through oral communication.
Clear, effective verbal communication.
Ability to hear and understand normal conversation levels.
Close visual acuity for data analysis, transcription, computer work, reading, and visual inspection.
Ability to review, categorize, prioritize, and analyze data using discretion and judgment.
Ability to apply evaluative reasoning in situations requiring subjective analysis.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.
Synectics is an equal opportunity employer.
Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities