Customer Care Representative

Customer Care Representative

Location: Pleasant Prairie, WI

Schedule: Onsite, Monday - Friday, 8am - 5pm

Job Summary:

The Customer Care Representative will interact with current and prospective customers by addressing inquiries and resolving complaints via phone and e-mail, as well as supporting customer care team.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interact with customers via telephone or email to provide support and information on truck deliveries, responding expediently as inquiries come in.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains records of customer interactions with details of inquiries, complaints, or comments.
• Coordinate a wrecker service to pick up and deliver units to final location while keeping detailed documentation of all moves.
• Issue payment for all wreckers arranged.
• Reconcile all payments made via bank website.
• Assist in contacting repair facilities to get breakdown updates on all units.
• Create, research and send out specific reports internally and to our customers.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Multitasking and time management

Education and Experience:

• High school diploma or equivalent.
• Technically savvy and computer literate.
• Previous customer service experience required.
• • Experience in a corporate/office setting is preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Founded in 2013, Pleasant Prairie Logistics LLC provides seamless and reliable logistics, specialized transport, and brokerage supply chain solutions throughout the United States, Mexico, and Canada. PPL is the fastest-growing subsidiary of JHT Holdings Inc. and has developed the industry’s most expansive network of capacity through our USMCA carrier relationships, a growing fleet of wholly-owned equipment, and an exclusive partnership with Mexicana Logistics S.A. de C.V.

Our Family:
- JHT Holdings - https://jhth.com/
- Pleasant Prairie Logistics - https://pleasantprairielogistics.com/
- Active USA - https://activetransport.com/
- Unimark Truck Transport - https://unimarktransport.com/
- Auto Truck Transport USA - https://autotrucktransport.com/
- MexLog - http://www.mexlog.com/
- ATC Transportation - https://www.atctransportation.com/