Are you someone who enjoys helping customers, solving problems, and being the go-to person when questions arise? We're seeking a Customer Service Representative to join a growing team in Wisconsin. In this contract-to-permanent opportunity, you'll play a key role in delivering an exceptional customer experience by managing orders, coordinating communication, and partnering with internal teams to ensure every customer interaction is handled with accuracy and care. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where building strong relationships and creating positive outcomes are top priorities.
What You'll Do
- Build and maintain strong relationships with new and existing customers by delivering responsive, friendly, and customer-focused support.
- Guide new customers through the account setup process, ensuring all documentation is accurate and completed on time.
- Coordinate and track daily shipments for assigned accounts, helping ensure products arrive as expected.
- Keep customers informed with timely updates on order status, shipment details, and delivery expectations.
- Communicate production schedules and anticipated timelines to help customers plan effectively.
- Investigate customer questions and concerns, collaborate with internal teams, and drive issues through to resolution.
- Process customer credit card payments through the company's online payment platform.
- Respond to inquiries regarding invoices, shipping documentation, certificates, safety forms, and other order-related requests.
- Work closely with Production, Shipping, Accounting, Sales, and Marketing teams to provide a seamless customer experience.
What We're Looking For
- A customer-first mindset and passion for delivering exceptional service.
- Strong communication and relationship-building skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Problem-solving abilities and a proactive approach to resolving customer concerns.
- Comfort working cross-functionally in a collaborative team environment.
- Experience in customer service, order management, logistics coordination, or a related role is preferred.
If you're looking for an opportunity where you can make a direct impact on customer satisfaction while growing your career with a respected organization, we'd love to hear from you.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills with a detail-oriented and customer-focused approach.
• Ability to manage multiple tasks, maintain accuracy, and stay organized in a fast-paced environment.
• Experience handling order updates, shipment coordination, or account-related customer inquiries is preferred.
• Comfort working across departments to gather information and resolve customer needs promptly.
• Basic computer proficiency and ability to learn web-based systems and internal tools.
• Demonstrated problem-solving skills and a commitment to delivering a high level of service.
