Patient Scheduler

Location: Remote/Hybrid (based on client needs)

Schedule: Full-Time | Monday-Friday

Pay: Competitive, based on experience

About the Role

We are seeking experienced healthcare customer service professionals to join a busy Patient Access team supporting appointment scheduling and patient registration services. This position is ideal for candidates who thrive in a fast-paced, high-volume call center environment and have experience handling patient scheduling, insurance verification, and healthcare-related customer support.

The ideal candidate will be comfortable managing 65-80 inbound and outbound calls per day while providing exceptional service to patients, providers, and clinical teams.

Key Responsibilities

• Schedule patient appointments while ensuring accuracy and adherence to provider scheduling guidelines.
• Handle a high volume of inbound and outbound calls in a fast-paced healthcare environment.
• Register patients and verify demographic, insurance, and referral information.
• Obtain and process prior authorizations, referrals, and required documentation.
• Coordinate with physicians, clinical staff, and care teams regarding scheduling requests and patient needs.
• Educate patients on insurance coverage, financial assistance programs, billing processes, and payment responsibilities.
• Contact patients regarding appointment confirmations, reminders, cancellations, and rescheduling needs.
• Process physician referrals and support patient access to appropriate clinical services.
• Maintain accurate patient records within Epic and other scheduling systems.
• Assist with account maintenance activities and resolve patient inquiries related to registration, scheduling, and billing.
• Monitor patient reminder systems and make necessary scheduling adjustments.
• Support provider schedule maintenance, including template updates and appointment modifications.
• Collaborate with team members to resolve complex patient access issues while maintaining a positive patient experience.

Required Qualifications

• Minimum 2+ years of experience in a high-volume call center, patient access, patient registration, medical scheduling, or healthcare customer service environment.
• Proven ability to manage 65-80 calls per day while maintaining quality and accuracy.
• Experience with patient scheduling, appointment coordination, and registration processes.
• Knowledge of insurance verification, referrals, authorizations, and medical billing practices.
• Strong computer skills and experience working with electronic medical records (EMR/EHR) systems.
• Excellent communication, customer service, and multitasking abilities.
• Ability to work independently while maintaining attention to detail in a fast-paced environment.

Preferred Qualifications

• Experience using Epic or similar healthcare systems.
• Experience supporting large healthcare organizations, hospitals, specialty clinics, or physician practices.
• Familiarity with financial assistance programs and patient billing support.

Top Skills

• Patient Scheduling
• Patient Registration
• Healthcare Customer Service
• Insurance Verification
• Epic
• High-Volume Call Center Support
• Inbound & Outbound Calls
• Patient Access
• Medical Billing Support

What Makes Someone Successful in This Role?

• Strong sense of urgency and ability to navigate a high-volume workload.
• Compassionate and professional communication with patients.
• Ability to multitask across multiple systems while maintaining accuracy.
• Excellent problem-solving and customer service skills.
• Commitment to delivering a positive patient experience.

If you have experience in healthcare customer service, patient access, medical scheduling, or registration and enjoy helping patients navigate their care journey, we'd love to speak with you.

Job Type & Location

This is a Contract to Hire position based out of Saint Louis, MO.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.