Customer Service Representative
Location: San Antonio, TX 78249 (Onsite)
Duration: 8 months with possible extension
Job Description:
Pay Rate: Shift 1 (7:00 AM–4:00 PM) is PR - $22.68/hr on W2
Shift 2 (4:00 PM–1:00 AM) is $24.38/hr on W2
Schedule: Two available shifts:
- 7:00 AM – 4:00 PM
- 4:00 PM – 1:00 AM
Workweek: 5 days per week, with 2 days off. The facility operates 7 days a week, so weekend availability may be required.
Overtime: Overtime opportunities may be available based on business needs.
Position Overview
We are seeking a professional, customer-focused, and detail-oriented Customer Service Representative to join our onsite team in San Antonio, Texas. This position is responsible for conducting outbound calls to businesses to complete a structured questionnaire and accompanying scorecard.
The ideal candidate will have exceptional communication skills, a strong service-oriented mindset, and the ability to deliver a personalized, high-quality experience during every interaction.
Key Responsibilities
- Conduct outbound calls to businesses to complete questionnaires and accompanying scorecards.
- Establish rapport with business representatives and provide a professional, courteous, and engaging experience.
- Clearly explain the purpose of the questionnaire and guide businesses through the required questions.
- Accurately document responses and complete scorecards in accordance with established guidelines.
- Provide personalized, attentive service throughout each interaction.
- Use strong communication and active listening skills to understand responses and clarify information when necessary.
- Follow established call procedures, scripts, workflows, and quality standards.
- Review completed questionnaires and scorecards for accuracy, completeness, and consistency.
- Identify missing, inconsistent, or unclear information and take appropriate steps to resolve discrepancies.
Required Qualifications
- High school diploma or equivalent required.
- 1–2 years of customer service experience preferred, including experience in a call center, healthcare setting, doctor's office, hotel, restaurant, or other customer-facing environment.
- Strong verbal communication, active listening, and interpersonal skills.
- Comfortable conducting outbound phone calls and engaging professionally with businesses.
- Strong attention to detail and the ability to accurately capture and document information.
- Ability to follow detailed instructions, scripts, and established processes.
- Basic computer proficiency and the ability to navigate multiple systems while conducting calls.
