Front Desk Agent

Job Function

• · Register and assign rooms to guests.
• · Issue room key and escort instructions to Guest Service Agent or directly to guest.
• · Sort, and track incoming mail and messages.
• · Transmit and receive messages using all communication avenues.
• · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• · Keep record of room availability and rate.
• · Compute bill, collect payment, and make change for guests.
• · Make, confirm, and cancel reservations via all communication avenues.
• · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• · Make reservation, transportation, or entertainment reservations for guest.
• · Deposit guest valuables in hotel safe deposit box.
• · Ability to accurately use various office software.
• · Have a full working knowledge and expertise of each shift including night audit.

#ZR

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• dependable
• Flexible schedule; able to work weekdays, weekends and holidays
• Able to stand for a long period of time