Automotive Service Advisor

Overview

We are growing and looking forQuality Automotive Service Advisorsto work with ourQuality Dealershiprepresenting aQuality Product!Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.

We are hiring at the following locations:

• Group1 Ford of South Austin
• Group1 Kia of South Austin
• Mercedes-Benz of South Austin
• Group1 Hyundai of North Austin
• Mercedes Benz of Georgetown
• Group1 Nissan of Cedar Park
• Nissan of Round Rock
• Group 1 Toyota North Austin

We offer...

• Salary Based Pay Plan, Plus Bonuses
• A Great Working Environment
• A Structured, Self-Paced Career Path Leading to Management Opportunities
• Service Advisor University – Paid for by Group 1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Pinnacle Awards Program

Responsibilities

• Greet customers and identify their vehicle service needs.

• Prepare accurate repair orders, estimates, and maintenance recommendations.

• Obtain customer authorization before completing additional repairs.

• Communicate repair progress, costs, and completion times to customers.

• Coordinate with technicians and parts personnel to keep repairs on schedule.

• Review completed repair orders for accuracy before vehicle delivery.

• Address customer concerns professionally and escalate issues when necessary.

• Meet customer satisfaction and service sales goals.

• Maintain accurate service records and follow dealership procedures.

• Perform additional duties as assigned by service management.

Qualifications

• Customer Service Experience is a Plus.
• Positive & Friendly Attitude
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• Ability to Achieve Targeted Goals
• High School Diploma or Equivalent
• Must have a Valid Driver’s License