At-a-Glance:
Are you ready to build your career by joining an international automotive company. If so, our client is hiring an Employee Lease Program Administrator – Junior.
Position Type:
Required
- Education:
- Skills:
- 1+ years of Customer Service experience
- Excellent organizational and communication (verbal and written) skills.
- Attention to detail
- Data entry skills
Responsibilities:
- Daily administration of the Employee Lease Program, which includes the implementation of program guidelines, processes and procedures.
- Primary objectives are to create lease documents with a high degree of accuracy and provide resolution through timely responses to customer/employee inquiries via phone, email, workbasket and direct mail.
- Validate order requests and related account information
- Prepare documents with accuracy
- Review program-related inquiries
- Resolve employee concerns/issues
- Provide Mercedes-Benz affiliate coordinator support
- Assist Company Car Coordinator with manager and field vehicles as required
- Support Pre-Term Remarketing process for employee lease accounts
- Act as liaison between the employee/customer, the dealership and internal departments
- Document Employee/Customer accounts/orders for action resulting from contact
- Phone Experience
- Outlook Experience
