Overview
We are seeking a detail-oriented and customer-focused Rental Administrator to support Group 1 BMW of Arlington.The Rental Administrator oversees the daily operations of the rental and loaner fleet, ensuring vehicles are available, properly assigned, documented, and maintained. They serve as a liaison between customers, the service department, and accounting to ensure a smooth rental experience and accurate recordkeeping.
Responsibilities
- Coordinate loaner and rental vehicle reservations.
- Check vehicles in and out to customers.
- Verify driver's licenses, insurance, and rental agreements.
- Maintain accurate fleet inventory records.
- Monitor vehicle availability, mileage, registration, and maintenance needs.
- Process rental contracts, payments, and billing.
- Work closely with the service department to provide loaner vehicles for service customers.
- Track vehicle damage and coordinate repairs when necessary.
- Prepare reports related to fleet utilization and revenue.
- Ensure compliance with dealership policies, insurance requirements, and state regulations.
Qualifications
- Previous dealership experience preferred.
- Loaner fleet or rental vehicle experience a plus.
- Strong customer service and communication skills.
- Excellent organizational and administrative abilities.
- Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, etc.) preferred.
- Ability to multitask in a fast-paced environment.
- Proficiency with Microsoft Office and data entry.
- Valid driver's license with a clean driving record.
