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About AROA
AROA Craft Yogurt is a small-batch artisanal food company based in Little Havana, Miami. We make fresh, cultured yogurt that tastes amazing and people love. We sell direct-to-consumer through weekly home delivery, at Farmers Markets across South Florida, and through wholesale partners like The Fresh Market and Milam's. We are a close-knit team that moves fast, cares about quality, and treats customers like family.
The Role
We are looking for a versatile team member to support our sales, customer service, administrative tasks and operations. This is a great fit for someone organized, personable, and comfortable wearing multiple hats no prior industry experience required, we will train you on our systems and processes.
What You'll Do
Sales Support
Assist with wholesale account communication, inventory, and order follow-up
Support outreach to existing and prospective retail partners
Help track inventory reports and restock needs with store contacts
Create and process orders for wholesale customers
Manage invoice creation and ensure accuracy before sending
Conduct in-person visits to high-value retail customers
Customer Service
Respond to customer inquiries via email, phone, text, and social media
Handle order issues, substitutions, and delivery questions
Support quality control feedback and flavor/product questions
Manage delivery logistics and customer support on delivery days
Admin & Operations
Support Shopify order management and loyalty program administration
Assist with data entry and light bookkeeping coordination
Help keep weekly operational checklists on track
Pack orders for customers
Provide support for factory related tasks
Plus other tasks as needed across sales, customer service, and admin/ops
What We're Looking For
Strong written and verbal communication skills
Comfortable with spreadsheets and learning new software (Shopify, QuickBooks, Square)
Detail-oriented and reliable with follow-through
Bilingual (English/Spanish)
Owns a vehicle
Interest in food, small business, or CPG a plus not required
Self-starter who can work independently in a hybrid setup
Schedule & Location
Hybrid regular time at the Little Havana factory and in the field, with flexibility on remote days
Weekly visits to Factory in Little Havana
Regular in-person visits to high-value retail customers in the Miami area required
Based in or near Miami preferred
Why AROA
Join a growing, mission-driven local food business at an exciting stage of expansion. You'll get exposure to every part of a small business sales, ops, customer experience and real room to grow as we do.
Send your CV: hola@aroayogurt