Overview
At the Digital Harbor Foundation, the AmeriCorps Planning Manager plays a crucial role in the success of a Career Navigators program by overseeing all aspects of program development, implementation, and ongoing improvement.
Digital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based in design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity.
Education and Experience Requirements
- If you have a Bachelor’s degree in a related or relevant field, you are encouraged to apply.
- At least 5 years of Project Management experience; PMP certification encouraged to apply.
- Experience in nonprofit organizations is a plus.
Knowledge, Skills and Abilities
- Ability to confidently host, facilitate, and present to large groups; strong public speaking skills are preferred.
- Knowledge of the setup and operation of projectors, screens, microphones, and other audiovisual (AV) equipment is a plus.
- High level of interpersonal and ethical skills to handle sensitive and confidential situations and documentation.
- Superb verbal and written communication skills with attention to detail in composing and editing materials.
- Ability to work independently, including managing multiple projects and deadlines and proactively identifying and completing tasks.
- Ability to collaborate on informal and formal team-based projects.
- Comfort using HR databases and systems.
- Proficient with Google Suite (Sheets, Docs, Slides).
Additional Notes
Hybrid. This position is primarily remote with occasional in-office meetings in the Baltimore, MD office.
Role and Responsibilities
Planning Process
- Needs Assessment
- Assess the target population's workforce readiness, digital literacy, tech access, skills gaps, employment barriers, and career interests.
- Evaluate existing workforce programs, resources, infrastructure, credentials, and supportive services available.
- Engage partners, employers, and prospective participants to identify local workforce needs and high-demand career pathways.
- Use findings to shape program design, recruitment, training, employer partnerships, and measurable outcomes.
- Goal Setting
- Define clear objectives for the Career Navigators workforce development program, including career readiness, digital skills, occupational training, credential attainment, and pathways to sustainable employment and career advancement.
- Establish measurable outcomes and KPIs for enrollment, skill development, training completion, credentials, employment placement and retention, aligned with participant needs, employer demand, and identified career pathways.
- Stakeholder Engagement
- Collaborate with community partners, local organizations, and government agencies.
- Build relationships with potential funders and sponsors.
- Budgeting and Resource Allocation
- Develop a budget for the program, including staffing, materials, and technology.
- Allocate resources effectively to meet program goals.
- Curriculum Design
- Create a structured curriculum that covers career readiness, essential digital skills, occupational training, professional development and topics.
- Adapt content to address the specific needs, identify skill gaps and targeted career pathways of the target audience.
Program Implementation
- Recruitment and Training
- Recruit and train Career Navigators or instructors.
- Ensure they have the necessary expertise in digital literacy and teaching.
- Outreach and Enrollment
- Develop marketing and outreach strategies to attract program participants.
- Handle enrollment and registration processes.
- Class Scheduling
- Create and coordinate schedules for workforce development training, career readiness sessions, digital skills classes, workshops, and employer-focused activities.
- Ensure scheduling is flexible and accessible to accommodate participant availability, training requirements, instructors, employers, and community partners.
- Monitoring and Evaluation
- Implement data collection and assessment mechanisms to track progress.
- Regularly review program performance against KPIs.
- Adaptation and Improvement
- Use evaluation results to make adjustments and improvements to the program.
- Stay current with digital trends, employer needs, industry demands, and emerging career pathways and update curriculum and training as needed.
Program Support and Administration
- Staff Management
- Supervise and support Career Navigators and other internal and external program staff.
- Conduct regular performance evaluations and provide feedback.
- Reporting and Documentation
- Prepare regular reports for stakeholders, funders, and partners.
- Maintain accurate records of program activities and outcomes.
- Troubleshooting and Problem Solving
- Address issues or challenges that arise during program planning and ultimately implementation.
- Develop solutions to ensure the program's success.
- Quality Assurance
- Ensure the program maintains high-quality standards in curriculum and teaching.
- Seek participant feedback and make necessary adjustments.
- Sustainability and Growth
- Explore opportunities for program expansion or replication in other communities.
- Secure long-term funding and support for program sustainability.
- Compliance and Legal Matters
