Customer Service Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service Specialist opportunity with a nationally recognized healthcare system that combines cutting-edge medical innovation with compassionate, patient-centred care, offering rewarding career growth in a supportive environment.

The Customer Service Specialist is responsible for the specific duties listed below.

Your specific duties will include:

• Answering phones for public and internal customers (employees, patients, visitors), documenting and dispatching work requests.
• Filling in for CR1 staff on any shift as needed.
• Monitoring environmental alarms, including doors, gates, parking lot intercoms, and CCTV.
• Assisting with workflow and assignments for patient transporters.
• Leading or participating in departmental projects and special assignments.
• Providing feedback to leadership to improve processes, increase efficiencies, and maximize department performance.
• Performing all duties in a competent, professional, and courteous manner, with flexibility for reassignment of duties as directed by management.

Required qualifications for the position include:

• High School Diploma or GED equivalent.
• 1+ years of experience in a healthcare setting (hospital scheduling, medical call center, or healthcare operations).
• Strong interpersonal and conflict-resolution skills in high-pressure situations.
• Exceptional verbal and written skills, with a high degree of precision and attention to detail.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Ability to operate cameras and a willingness to appear on camera while assisting visitors.

Pay Rate: $18.00 per hour.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO .

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Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.