Collington, A Kendal Affiliate, located on a beautiful 125-acre campus in Mitchellville, Maryland, is a Life Plan Community enriched in diversity that offers an active lifestyle for independent living and person-centered continuing care for assisted living and memory support. Collington’s vision is to thrive as a community of people living, working, and serving together, bringing alive a spirit of collaboration, generosity, and mutual respect in our relationships and decision-making.
Position Summary
The Environmental Services (EVS) Manager is an essential team member who oversees the daily operations of the EVS department (housekeeping, laundry, and floor technicians) in compliance with all regulatory and infection-control regulations and community standards. This role provides strong leadership to EVS team members and promotes a positive and accountable team culture focused on safety, respect, and customer service. The Manager ensures compliance with regulatory and infectioncontrol standards, manages department budgets and inventories, and maintains a high level of quality and customer service. In addition, the Manager collaborates closely with Nursing, Facilities, and other departments to support resident satisfaction, operational efficiency, and overall campus safety and appearance.
Essential Functions
- Train, coach,andschedulestafffor all shifts, including weekends and holidays, ensuringadequate staffing to providecleanliness and orderlyconditions.Leadthe hiring processfor EVS team members, conduct performance evaluations,and delivercorrective actionwhenrequired.
- Communicate and coordinatewithresidents, families, andotherdepartmentstobuild strong relationships anddeliveranEVSprogramthatsupportsa welcoming, clean environment.
- Developdaily, weekly, and deep-cleaning schedules for all areas of thecommunity, ensuringallservicesare delivered efficiently and effectively.Ensure adequate staffing and supplies for any major work project.
- Develop and manage the EVS department budget,forecastingsupply usage, and controlling spending to alignwith financial goals.
- Establishandreviewstandards and work procedures for allEVSteam membersin accordance withestablishedregulatorypolicies and practices of thecommunity.
- Trainteam memberson emergency response procedures (e.g., spills, fire safety, evacuations)and ensure the department follows proper universal precautions and PPE use.
- Maintain department policies and procedures for environmental cleaning, waste handling, and chemical safety.
- Collaborate with Nursing and Facilities teams to address high-risk areas or outbreaks (flu, RSV, COVID-19)and implement infection prevention protocols, including isolation cleaning procedures.
- Work closely with Facilities, Nursing, Dining Services, and Administration to coordinate cleaning needs and special projects.
- Participate in weekly leadership meetingsto reporton EVS performance, as well as attend safety committee and infection control team meetings.
- Conductregularstand-up meetingswith the EVSteam and attend meetings with the Creighton Center.
- Order and manage inventory of cleaning supplies, chemicals, and equipment, andensure proper maintenance of EVS equipment (e.g., vacuums, floor scrubbers).
- Maintainorganized storage rooms following safety and regulatory standards.
- Maintain SDS documentation and ensure compliance with all local, state, and federal regulations (e.g., OSHA, CDC infection control guidance).
- Provide visual inspection and service quality assuranceinspections of resident rooms,common areas, and critical spacesby completing daily walk-throughs.
- Monitor work in progress and ensure compliance with projected results, service delivery schedules, and standards.
- Responsible for locking and unlocking resident units for EVS team members as needed andcommunicatingregularly with security for tracking purposes.
- Overseealllaundry operationsand partnerships, including processing, distribution, and quality control.
- Managevendor relationsand evaluatecontracts for linen services, waste disposal,cleaning supplies, and shredding needs.
- Respond promptly to resident andteammembersconcerns or work orders related to housekeeping,laundry, trashremoval,and event setups.
- Support cleanup, distribution of supplies,and recovery efforts during emergencies, weather events, or facility incidents.
Education and Experience
- Associate’sdegree orhigherin Hospitality ManagementorEnvironmental Services Management; bachelor’s degree preferred.
- Certified HealthCare Environmental Services Professionalcertificationpreferred.
- Minimum6years ofmanagementexperienceineither Environmental Services, Housekeeping, or Facilities Operationsin a health care, hospital,retirementcommunity, or other large hospitality setting.
- Bilingual in English and Spanish preferred.
Knowledge,Skills,andAbilities
- Demonstrated experiencewithcleaningmanagement, staff supervision, andcontractor relations.
- Demonstrated conflict resolutionskills,as well as excellentcommunication,organizational , and follow-through skills.
- Ability toutilizea participative approach to managingteam members.
- Knowledge of OSHA, state and local environmental policies and regulations.
- Workingknowledge ofbudgets,contractsandpurchasing.
- Knowledge of Environmental Services,laundryand floor care, as well asknowledge of and ability to use allassociatedequipment.
- Ability to work cooperatively with others and independently.
- Ability tomaintainrecords and complete reports asrequired.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. Reasonable accommodation will be determined on a case-by-case basis.
- Capable oflifting and carrying equipment weighing up to 50poundsforup to 50 feet.
- Exposure tooutdoortemperatures; hot andcold.
- Must be able to stand andwalk 90%of theworkday.
- Ability to stoop,bendand stretchfrequently.
- Ability to tolerate heights and smallspaces.
- Possible exposureto hazardous systems andchemicals.
- Mustpossessa valid driver’s license.
We also offer the following benefits:
- A comprehensive Medical, Dental, Vision, Life & Disability Plans
- 403 (b) Tax Deferred Retirement Savings Plan
- Vacation, Sick Leave & Holiday Pay
- Employee Assistant Program
- Scholarship opportunities
Salary: $90,000 - $94,000 per year
