Client Support Coordinator, Print & Packaging Operations

Location: Fairfield, NJ 07004

• Do you thrive on the phone, building rapport and solving problems fast?
• Can you juggle multiple customer requests in a fast-paced manufacturing settingwithout losing the details?
• Do you enjoy turning complex specs into accurate estimates and clean orders?

If so, you’ll feel at home supporting Unifoil’s customers and internal teams while keeping orders and estimates moving.

• Own customer communications by phone and email.
• Address product, pricing, estimate, order, and delivery inquiries.
• Enter new orders with speed and precision.
• Create and submit accurate estimates/quotations using our company systems.
• Audit orders for correct specs, quantities, pricing, shipping details, and requested delivery dates.
• Confirm details with customers; obtain missing info to prevent delays.
• Issue confirmations, status updates, and any requested documentation.
• Coordinate closely with sales, estimating, production, shipping, and other departments.
• Monitor open orders; communicate potential delays, changes, or issues to all stakeholders.
• Maintain organized records for customers, orders, estimates, and communications.
• Resolve discrepancies and service issues quickly and professionally.
• Continuously expand your knowledge of Unifoil’s products, services, pricing, and processes.
• Follow up diligently when additional information or approvals are needed.
• Champion a positive, responsive, and professional customer experience.

• Clear, confident phone presence and verbal communication.
• Friendly, professional, energetic service style.
• Meticulous attention to detail in order entry.
• Strong organization and time management.
• Ability to prioritize and handle multiple requests.
• Comfort with computers; eagerness to learn new software.
• Effective written communication.
• Problem-solving skills with reliable follow-through.
• Team mindset; able to partner across departments and with customers.
• High school diploma or equivalent.

• Experience in customer service, order entry, estimating, sales support, or related roles.
• Manufacturing, printing, packaging, or other order-driven industry experience.
• Experience with Microsoft Dynamics 365 Business Central.
• Exposure to estimating, ERP, order-management, or CRM systems.
• Microsoft Office proficiency (Outlook, Word, Excel).

We’ll set you up for success with training on:

• Company products and services
• Order-entry procedures
• Estimating and quotation workflows
• Internal software and business systems
• Customer and order documentation
• Cross-team coordination with production and shipping

You don’t need to know every system yetbring the right attitude, communication skills, energy, and a willingness to learn.

Unifoil has been a global leader in laminating, coating, and metallizing technologies for 50+ years, delivering innovative specialty substrates and solutions to brand owners, packaging designers, printers, and more. We pair manufacturing know-how with technical innovation and environmentally conscious practices to help customers create distinctive packaging and specialty applications.

• Customer Service
• Business-to-Business (B2B)
• Inside Sales
• Microsoft

• ERP Software
• Microsoft Business Central