To perform this job successfully, an individual must perform each essential duty satisfactorily:
- Collaborate with and support assigned sales team members to achieve monthly team quota
- Utilize NetSuite’s CRM/ERP software as well as using TEAMS for all aspects of order processing to include
- Purchase Orders (POs), Sales Orders (SOs), equipment returns as well as entering and updating customer and vendor account information.
- Answer incoming phone calls on the Tri Tower Telecom operator line and direct to the appropriate party
- Entering V-Quotes (Data entry for part number cost quotes from vendors in NetSuite)
- Daily monitoring of Sales order statuses and communicate to sales rep and customer when needed.
- Send/email customers their shipping tracking numbers after orders ship
- Daily auditing and tracking of incoming POs using UPS, FedEx, USPS and freight company websites.
- Simultaneously manage multiple sales administration tasks with the highest level of accuracy and details
- Maintain communication with internal departments for order status and fulfillment
- Process RMAs (customer returns) and VRAs (vendor returns when applicable) as well as replacement orders
- Process credit card, PayPal and other payments
- FedEx and UPS - create shipping labels for customer returns when needed (PO’s and ebay orders occasionally)
- Attend sales meetings and assist with addressing sales strategies as needed
- Deliver excellent customer service to ensure ongoing sales and a high level of customer satisfaction
- Performs other duties as assigned
EDUCATION AND EXPERIENCE
- Associate’s degree in business or related field required
- A minimum of 3 years of experience in a sales administrative role, or equivalent combination of education and experience required
- Experience working in the Telecom Industry preferred
- Proven work experience in account management
- Experience with CRM/ERP software preferred
- Proficient in Microsoft Office Suite
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