About the Role: The UPS Store #5105 in New Haven, CT is looking for a friendly and motivated Shipping Customer Service Associate to join our team! In this role, you'll be the face of our store helping customers with their shipping, printing, and business service needs every day. If you thrive in a fast-paced environment and love helping people, this is the opportunity for you!
Responsibilities:- Assist customers with domestic and international shipping services including UPS, USPS,
- Process and track packages, handle returns, and manage drop-off shipments
- Operate printing and copying equipment to fulfill customer print orders
- Provide notary, mailbox, faxing, and other business support services as needed
- Maintain a clean, organized, and well-stocked store environment
- Handle POS transactions, process payments, and balance the cash drawer accurately
- Resolve customer inquiries and concerns with professionalism and efficiency
Requirements:- High school diploma or equivalent required
- Prior customer service, retail, or shipping/logistics experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency; ability to learn proprietary shipping software
- Ability to multitask and stay organized in a busy retail environment
- Reliable, punctual, and a strong team player
- Ability to lift packages up to 50 lbs as needed
About Us: The UPS Store #5105 is a locally owned and operated franchise serving the New Haven, CT community with trusted shipping, printing, and business services. Our customers rely on us for fast, accurate, and friendly service and we deliver every time. We're proud to offer a supportive team environment where employees can grow their skills and build a rewarding career.
